Client Advisor - MOE

HERMES MAROQUINERIE-SELLERIE (HMS); Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

HERMES MAROQUINERIE-SELLERIE (HMS) in Dubai is seeking a Luxury Sales Associate dedicated to delivering exceptional service. You will warmly welcome clients, engage with sincerity, and build rapport to understand their needs while presenting product stories behind each item.

You will manage customer relationships, maintain premium visual merchandising, ensure stock accuracy, and support store operations with a proactive, client‑centric approach.

Qualifications

• Experience in luxury retail sales is required.
• Ability to engage customers with empathy and sincerity.
• Professional presentation and service standards.
• Positive attitude and teamwork in a fast-paced environment.

Responsibilities

• Welcome clients warmly, build rapport, and identify needs.
• Present product features and benefits with stories behind items.
• Call on current and potential clients to maintain relationships.
• Ensure store is well merchandised, stocked, and organized.
• Support exchanges, returns, and repairs; share client feedback.

Skills

Luxury sales

Empathy

Professionalism

Team attitude

Product knowledge

Punctual & flexible

Job description

MAIN RESPONSIBILITIES

Sales and Service:

• To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store.
• To engage with the client with sincerity.
• To make the client feel comfortable by creating a bond through conversation.
• To present the relevant product features and benefits, based on the client needs identified during the conversation. Always take the time to share the stories behind each product.

Customer Relationship Management:

• Call on current & potential clients to establish & maintain client relationship and to inform about new products & services.
• Invite the customer to share his/her details to continue to establish & maintain client relationship and to inform about new products & services.

Administrative and Visual Merchandising:

• To oversee, under the Store Manager/ Floor Manager's supervision, that:
• The store is always merchandised correctly, and that the products are returned to their place after having been shown to a customer.
• The departments are always well stocked.
• The products are well stored or folded in order to prevent any damage.

Operations:

• To partake in management tasks associated with sales.
• Adhere to the administrative procedures concerning exchanges, returns and repairs.
• Be accountable and responsible for ad hoc mission entrusted by the store management.
• To share clients feedback on products.
• To propose ideas for improving the daily running of the store and the service deliver.

REQUIREMENTS

• Proven track record in a sales position in luxury retail.
• Empathy & sincerity when serving customers.
• Professionalism in services provided to the customer.
• Individual contribution to the turnover in the sector.
• Positive attitude within the sales team.
• Familiarity with the products.
• Punctuality, flexibility, reactivity.