Department Manager - Burberry, Dubai

Department Manager - Burberry, Dubai; Dubai; On-site; AED 167,400 - 245,520; Full time

Job summary

Burberry Dubai is seeking a Department Manager to lead the sales team, drive category performance, and ensure an exceptional Burberry Experience for every client. You will collaborate with the Store Manager to implement sales strategies, train staff, and uphold premium service standards in a fast-paced luxury environment.

Ideal candidates bring 1–2 years of supervisory retail experience, strong POS knowledge, and comfort with Apple devices and digital tools to enhance customer engagement and

Qualifications

• Advanced knowledge of POS system.
• Ability to handle complex customer service issues; e.g. dissatisfied customers, complaints, returns, repairs & after-sales.
• Able to use a fluent and professional dialogue with clients and staff.
• Previous experience with Apple mobile devices and comfortable with the use of digital tools.
• 1-2 years previous supervisory or management experience in retail sales.

Responsibilities

• Lead sales associates to improve selling skills and close sales to achieve KPIs.
• Drive sales for assigned category and partner with Store Manager on sell-through and training.
• Lead a high performing customer-facing team and deliver the Burberry Experience per brand strategies.
• Manage customer flow to ensure optimal service and no client is left unattended.
• Foster collaboration between sales, specialists, stock and operations teams and coach in the moment.

Skills

POS system

Customer service issues

Professional dialogue

Apple devices

Supervisory experience

Tools

Apple devices

Job description

Job Ref: 46133

Location: Dubai

Job Purpose

Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours.

Responsibilities

• Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
• Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category
• Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies
• Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
• Drive partnership on the selling floor between sales associates, specialists, stock and operations team
• Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions
• Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews
• Lead the integration of new joiners to the business
• Lead by example by delivering the Burberry Experience to customers when necessary
• Partner with Store Manager and Training to take ownership of Burberry Experience training within the store
• Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates
• Resolve difficult customer issues and elevate to management when necessary
• In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
• Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
• Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level
• Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
• Create and maintain an open, positive and harmonious work environment
• Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
• Additional duties as required

Qualifications

• Advanced knowledge of POS system
• Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales)
• Able to use a fluent and professional dialogue with clients and staffs
• Previous experience with Apple mobile devices and comfortable with the use of digital tools
• 1-2 years previous supervisory or management experience in retail sales

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

We are focused on attracting and retaining a broad range of the best talent. We believe in fostering an open culture, which supports our people to thrive and creates a sense of belonging. Working at Burberry means entering an inclusive space where all perspectives are valued, ideas are shared freely, and creativity is encouraged.

We are a passionate team. Adaptable and agile, we see change as an opportunity and embrace its possibilities. We put our best into everything we do, working together to pursue the extraordinary.