Customer Service Advisor - Farfetch Luxury Fashion - Dubai

Customer Service Advisor - Farfetch Luxury Fashion - Dubai; Dubai; On-site; AED 66,960 - 111,600; Full time

Job summary

Farfetch Luxury Fashion in Dubai is seeking a Customer Service Advisor to deliver world-class support via phone, email, and social channels. You will liaise with boutiques and logistics teams to ensure smooth delivery and exceptional customer experiences.

Ideal candidates have luxury service background and fluent Arabic and English, can work 45 hours per week including weekends, and inspire trust with professional, proactive communication.

Qualifications

• Luxury customer service background, shop floor or online contact centre.
• Excellent verbal and written communication skills in Arabic and English (essential).
• Passionate and confident ability to deliver dazzling world‑class customer service by phone and email.
• Resourceful, able to work with limited supervision and use personal initiative.
• Positive can‑do attitude and approach to day‑to‑day challenges.
• Self‑assured with styling abilities to provide individualized service.
• Available to work 45 hours a week and two days of weekend.

Responsibilities

• Online customer support via phone, email, and social media.
• Support sales by staying aware of current trends, styles, and availability of products.
• Liaise with boutiques, logistics, and other partners to ensure up‑to‑date delivery schedule.
• Ensure exemplary levels of customer service are displayed at all times and brand values are reflected in all interactions.
• Serve as the front‑line voice and ears of Farfetch.

Skills

Arabic & English

Customer service experience

Luxury fashion knowledge

Team communication

Job description

Customer Service Advisor - Farfetch Luxury Fashion - Dubai

Location: Dubai Design District, Dubai, UAE

Job Ref: 45823

Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We’re a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centred around our values - Be Human, Think Global, Be Revolutionary, Todos Juntos, Be Brilliant, Amaze Customers - which define our beliefs and our actions. We welcome difference and foster a consciously inclusive environment for everyone. We are Farfetch For All.

Operations

We’re passionate about operational excellence, acting with our customers always in our heart. From content creation to payments and fraud to delivery and customer care services, we’re creating seamless and luxury experiences for our customers around the world.

Dubai Office

The Dubai office is located in the heart of the region’s growing creative community, Dubai Design District. Nestled between some of the best homegrown restaurants and designer studios, it features an open‑concept layout that encourages inclusive and collaborative culture.

The Dubai office hosts a diverse Middle East team across Marketing, Communications, Events, Operations, Private Client and Customer Care.

Role & Responsibilities

• Online customer support via phone, email, and social media.
• Support sales by staying aware of current trends, styles, and availability of products.
• Liaise with boutiques, logistics, and other partners to ensure up‑to‑date delivery schedule.
• Ensure exemplary levels of customer service are displayed at all times and brand values are reflected in all interactions.
• Serve as the front‑line voice and ears of Farfetch.

Ideal Candidate

• Luxury customer service background, shop floor or online contact centre.
• Excellent verbal and written communication skills in Arabic and English (essential).
• Passionate and confident ability to deliver dazzling world‑class customer service by phone and email.
• Resourceful, able to work with limited supervision and use personal initiative.
• Positive can‑do attitude and approach to day‑to‑day challenges.
• Self‑assured with styling abilities to provide individualized service.
• Available to work 45 hours a week and two days of weekend.

Before Applying

Through your application, we want to understand the skills and experiences that make you the perfect fit for this role and for FARFETCH. We’re passionate about creating conditions for Farfetchers to grow and develop, and we’re looking for people who can hit the ground running.