Client Advisor And Sales Support (Grove Abu Dhabi)

Bvlgari; Abu Dhabi; Presencial; AED 80.000 - 120.000; Jornada completa

Descripción de la vacante

BVLGARI in Abu Dhabi seeks a Brand Ambassador/Client Advisor to embody the brand and deliver personalized service that elevates the client experience. You will leverage expert product knowledge and a passion for exceeding expectations to cultivate lasting relationships and drive sales in a luxury retail environment.

You will manage client data in our CRM, handle inquiries and complaints with diplomacy, and collaborate with service teams to ensure a flawless experience.

Formación

• Russian and English language required.

Responsabilidades

• Deliver an Exceptional Selling Experience by assisting clients/prospects with purchases, inquiries, complaints and ensuring professional service.
• Keep client information up-to-date in the CRM and execute 1-to-1 CRM initiatives according to guidelines.
• Address complex client complaints with diplomacy and provide resolution strategies that uphold brand reputation.
• Serve as liaison between clients and local/central service departments.
• Actively work toward meeting or exceeding individual sales targets and contributing to store KPIs.
• Understand and stay updated on trainings and procedures to provide flawless experience and personalized advice; adhere to policies on discounts, security, fiscal and legal regulations during sales.

Conocimientos

Selling Techniques

CRM Systems

Luxury Industry Knowledge

Client Information Management

Policy Adherence

Descripción del empleo

Position

Embody the brand as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevate the client experience.

Job responsibilities

Deliver an Exceptional Selling Experience

• Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, CARE, complaints), ensuring every interaction is handled with professionalism following brand Selling Experience and leaving a lasting positive impression.
• Keep client information up-to-date in the company's CRM system and execute 1-to-1 CRM initiatives, according to the received guidelines.
• Address complex clients' complaints with diplomacy, offering resolution strategies that uphold brand reputation while satisfying clients concerns.
• Serve as proactive liaison between clients and local/central service departments.

Achieve and Exceed Sales Objectives and Targets

• Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs.

Prove Knowledge of Policies and Procedures

• Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.
• Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.

Profile

Technical Skills

• Selling Techniques
• Tech Savvy (including familiarity with CRM systems)
• Knowledge of luxury industry
• Client information management (CRM)
• Policy and procedure adherence (discounts, security, fiscal, legal regulations)
• Russian and English language required

Soft Skills

• Client-centric mindset
• Interpersonal Savviness
• Client Relationship Development
• Adaptability
• Negotiation
• Collaboration (ability to work in a team)
• Brand Sensitivity
• Cultural Curiosity and Sensitivity
• Organized and efficient
• Detail-oriented (with the ability to manage multiple tasks simultaneously)
• Ability to work in a fast-paced and target-oriented environment