Client Advisor

Fendi; Dubai; On-site; AED 120,000 - 240,000; Full time

Job summary

FendiMaison in Dubai Mall is seeking a passionate Ambassador to elevate the luxury customer journey, to discover Brand DNA, build loyalty and recruit new clients to exceed individual and store sales goals. You will lead individual sales, upsell across categories, and deliver service aligned with guidelines while developing CRM-driven relationships and ensuring flawless store operations.

Fluency in English is required; additional languages are a plus; 2+ years in Fashion/Luxury retail; Bachelor's

Qualifications

• 2+ years’ experience in Fashion/Luxury sales.
• Bachelor’s Degree or equivalent preferred.
• Passion for retail and fashion trends.
• Excellent communication skills, self-reliant, friendly and patient.

Responsibilities

• Lead individual sales and achieve performance targets and KPIs.
• Engage in upselling, cross selling and multiple selling for all product categories.
• Grant an outstanding service to the clients in compliance with the company guidelines.
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools.
• Manage customer service quality, to meet customer expectations by offering professionalism and human touch.
• Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input.
• Support the store operations activities.

Job description

As a FENDI Ambassador in our Dubai Mall Boutique you will be responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, building loyalty and recruit new clients to achieve and exceed individual and store sales goals.

Job responsibilities

• Lead individual sales and achieve performance targets and KPIs
• Engage in upselling, cross selling and multiple selling for all product categories
• Grant an outstanding service to the clients in compliance with the company guidelines
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professionalism and human touch
• Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
• Support the store operations activities.

Profile

• 2+ years’ experience in Fashion/Luxury sales
• Bachelor’s Degree or equivalent is preferred
• Passion for retail and fashion trends
• Excellent communication skills, self-reliant, friendly and patient
• Organization, professionalism, self-confidence
• Fluent English, additional languages will be a plus.

The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.

Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.

In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.