Cinema Guest Experience Supervisor

Dubai Holding; United Arab Emirates; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Competitive compensation

Career development opportunities

Collaborative work environment

Job summary

Dubai Holding Entertainment is seeking a Supervisor – Guest Operations to lead frontline teams at Roxy Cinemas, oversee shift operations, and ensure safety and service standards across daily cinema activities.

You will partner with the Cinema Manager to drive guest satisfaction, manage cash handling and reporting, and support promotional events, delivering a memorable cinema experience for diverse guests.

Qualifications

• Minimum 2 years of supervisory experience in cinema or guest services.
• Strong leadership and team management capabilities.
• Excellent customer service and guest engagement skills.
• Experience with cash handling and shift-based operations.
• Proficiency in Microsoft Office and ticketing systems.
• Knowledge of Vista ticketing systems or similar POS platforms.
• Understanding of health, safety and compliance standards.

Responsibilities

• Supervise daily cinema operations to deliver exceptional guest service and operational excellence.
• Lead, motivate, and develop Guest Operations Associates to achieve performance and service targets.
• Support the Cinema Manager in ensuring compliance with company policies, procedures, and regulatory requirements.
• Monitor operational, safety, and security standards to provide a safe environment for guests and colleagues.
• Oversee cash handling, reporting, stock control, and operational audits to maintain business integrity.
• Drive guest satisfaction by proactively resolving issues and enhancing the overall cinema experience.
• Ensure facilities, equipment, and operational assets are maintained and functioning effectively.
• Support promotional activities, alternative content events, and cinema programming requirements.
• Utilize operational systems, including ticketing and reporting platforms, to monitor performance and operational efficiency.
• Foster a positive, inclusive, and high-performance team culture aligned with company values.

Skills

Leadership

Customer service

Communication

Problem-solving

Training frontline teams

Education

High School Diploma

Hospitality/Business diploma preferred

Tools

Vista ticketing systems

POS/ticketing platforms

Microsoft Office

Job description

Dubai Holding Entertainment is seeking a Supervisor – Guest Operations to lead frontline teams at Roxy Cinemas, oversee shift operations, and ensure safety and service standards across daily cinema activities.

You will partner with the Cinema Manager to drive guest satisfaction, manage cash handling and reporting, and support promotional events, delivering a memorable cinema experience for diverse guests.