Cinema Guest Experience Specialist

Majid Al Futtaim; Dubai; On-site; AED 47,000 - 60,000; Full time

Job summary

Majid Al Futtaim Entertainment’s VOX Cinemas in Dubai is seeking a Customer Service Officer (On Ground) to deliver a memorable cinema experience. You will greet guests, assist with tickets and promotions, handle payments, upsell items, and provide accurate information on schedules and services.

The role requires a friendly, professional attitude and the ability to work flexible shifts to support peak times and events.

Qualifications

• Minimum 1 year of experience in F&B or hospitality; cinema or restaurant experience preferred.
• Strong communication and customer service skills.
• Ability to work under pressure in a fast-paced guest-facing environment.
• Flexible to work evenings, weekends and public holidays.

Responsibilities

• Greet customers warmly and create a welcoming environment.
• Assist guests with ticket purchases, seat selections, and promotions at the counter or via digital kiosks.
• Handle cash, card, and digital transactions accurately using the POS system.
• Provide detailed information about movie schedules, cinema services, loyalty programs, and ongoing promotions.
• Upsell tickets, combo deals, and retail items to maximize revenue.
• Respond professionally to customer inquiries, feedback, and complaints to ensure a positive experience.
• Ensure the box office, lobby, and customer service counters are clean, organized, and presentable at all times.
• Monitor customer flow and provide assistance to avoid queues or delays.
• Coordinate with cinema operations and F&B teams to ensure smooth service and guest satisfaction.
• Maintain accurate records of transactions, refunds, and reports as required.
• Follow all company policies regarding hygiene, health, safety, and data security.
• Support colleagues and other departments during peak times, special events, and promotions.
• Uphold VOX Cinemas and Majid Al Futtaim Entertainment service standards at all times.

Skills

Customer service

Communication skills

Job description

Majid Al Futtaim Entertainment’s VOX Cinemas in Dubai is seeking a Customer Service Officer (On Ground) to deliver a memorable cinema experience. You will greet guests, assist with tickets and promotions, handle payments, upsell items, and provide accurate information on schedules and services.

The role requires a friendly, professional attitude and the ability to work flexible shifts to support peak times and events.