Concierge

ENNISMORE; Ras Al Khaimah; On-site; AED 78,000 - 112,000; Full time

Job summary

ENNISMORE seeks a Concierge for a luxury hotel in Ras Al Khaimah, UAE. You will greet guests, respond to special requests, gather information about local attractions and events, and ensure precise record-keeping in shift logs and logbooks.

You will maintain a professional appearance, protect confidentiality of proprietary information, and uphold company policies while delivering outstanding guest service to a discerning clientele.

Qualifications

• Experience in a Concierge or guest-facing role, preferably luxury hotels.
• Strong communication and interpersonal skills with a warm, professional demeanor.
• Well-presented, confident and service-oriented with a keen eye for detail.

Responsibilities

• Respond to guest requests and follow up to ensure satisfaction.
• Gather, summarize and provide information about the property and local area amenities.
• Review shift logs and document pertinent information in logbooks.
• Report accidents or unsafe conditions and complete safety training.

Skills

Communication skills

Interpersonal skills

Guest-focused service

Attention to detail

Job description

Job Description

• Respond to special requests from guests with unique needs and follow up to ensure satisfaction
• Gather summarize and provide information to guests about the property and the surrounding area amenities including special events and activities
• Review shift logs daily memo books and document pertinent information in logbooks
• Report accidents injuries and unsafe work conditions to manager and complete safety training and certifications
• Follow all company policies and procedures
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information and protect company assets

Qualifications

• Previous experience in a Concierge or similar guest-facing role preferably within a luxury hotel environment
• Strong communication and interpersonal skills with a warm professional and guest-focused approach
• Well-presented confident and service-oriented with a strong attention to detail
• Previous experience in a Concierge, or similar guest-facing role, preferably within a luxury hotel environment
• Strong communication and interpersonal skills with a warm, professional, and guest-focused approach
• Well-presented, confident, and service-oriented with a strong attention to detail