Doorman

Palazzo Versace Dubai; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Palazzo Versace Dubai is seeking a courteous Bell Attendant to warmly welcome guests, assist with luggage, and guide arrivals and departures at the opulent entrance.

You will coordinate with Front Office and Concierge, maintain a pristine entry area, and uphold safety and service standards while delivering outstanding guest relations in a luxury hospitality setting. Fluency in English is required, with strong grooming standards and the ability to stay calm under pressure.

Qualifications

• High school diploma or equivalent.
• Previous experience in a luxury hotel or guest relations preferred.
• Excellent interpersonal and communication skills.
• Professional appearance and grooming standards.
• Ability to remain courteous and calm under pressure.
• Knowledge of hospitality etiquette and guest service standards.
• Ability to stand for extended periods and perform physical duties.
• Basic knowledge of local attractions and transportation options.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Welcome all guests, visitors, and patrons with courtesy, professionalism, and enthusiasm.
• Open and close doors for guests entering and leaving the hotel.
• Assist guests with luggage and coordinate with Bell Attendants when required.
• Provide directions and information regarding hotel facilities, services, events, and local attractions.
• Assist guests with transportation arrangements, including taxis and private vehicles.
• Maintain a clean, organized, and presentable entrance area at all times.
• Monitor guest arrivals and departures and communicate relevant information to Front Office and Concierge teams.
• Assist in managing traffic flow at the hotel entrance.
• Support VIP arrivals and departures in coordination with hotel departments.
• Ensure adherence to hotel safety, security, and service standards.
• Handle guest inquiries and requests promptly and professionally.
• Report any suspicious activity, safety hazards, or maintenance issues to the appropriate department.

Skills

Interpersonal skills

Communication skills

English fluency

Professional appearance

Calm under pressure

Hospitality etiquette

Guest service

Education

High school diploma

Job description

Key Responsibilities:

• Welcome all guests, visitors, and patrons with courtesy, professionalism, and enthusiasm.

• Open and close doors for guests entering and leaving the hotel.

• Assist guests with luggage and coordinate with Bell Attendants when required.

• Provide directions and information regarding hotel facilities, services, events, and local attractions.

• Assist guests with transportation arrangements, including taxis and private vehicles.

• Maintain a clean, organized, and presentable entrance area at all times.

• Monitor guest arrivals and departures and communicate relevant information to Front Office and Concierge teams.

• Assist in managing traffic flow at the hotel entrance.

• Support VIP arrivals and departures in coordination with hotel departments.

• Ensure adherence to hotel safety, security, and service standards.

• Handle guest inquiries and requests promptly and professionally.

• Report any suspicious activity, safety hazards, or maintenance issues to the appropriate department.

Qualifications & Experience:

• High school diploma or equivalent qualification.

• Previous experience in a luxury hotel, hospitality, customer service, or guest relations role is preferred.

• Excellent interpersonal and communication skills.

• Professional appearance and grooming standards.

• Ability to remain courteous and calm under pressure.

• Good knowledge of hospitality etiquette and guest service standards.

• Ability to stand for extended periods and perform physical duties when required.

• Basic knowledge of local attractions, transportation options, and surrounding areas is an advantage.

• Fluency in English is required; additional languages are an advantage.