Assistant Chief Concierge

Wynn Al Marjan Island; Abu Dhabi; On-site; AED 279,000 - 502,000; Full time

Job summary

Wynn Al Marjan Island in Abu Dhabi seeks an acting Chief Concierge to oversee daily operations, supervise the concierge team, and coordinate complex guest requests such as transportation and special arrangements. The candidate should bring Forbes Travel Guide training, Les Clefs d'Or membership preferred, and strong PMS and Microsoft Office skills, plus fluent English and additional languages as assets.

Flexibility for weekends and evenings is required, with a professional, guest‑oriented

Qualifications

• 3–5 years in concierge/guest services with supervisory experience preferred.
• Forbes Travel Guide standards training/experience required.
• Les Clefs d'Or membership highly desirable.
• Proficiency in property management systems and Microsoft Office.
• Fluency in English; additional languages are an asset.

Responsibilities

• Assist the Chief Concierge in overseeing daily concierge operations.
• Supervise and mentor concierge staff to ensure service excellence.
• Handle complex guest requests including transportation reservations and special arrangements.
• Maintain strong relationships with local vendors, restaurants, and service providers.
• Ensure timely and accurate communication between guests and internal departments.
• Monitor guest feedback and assist in service improvements.
• Support the Chief Concierge in scheduling training and performance evaluations.
• Maintain updated knowledge of local attractions, events and services.
• Ensure Forbes Five-Star standards are met.
• Uphold brand standards and company policies.
• Act as Chief Concierge during absences or peak periods.
• Flexible schedule including weekends, holidays and evenings.
• May involve standing for extended periods and handling guest luggage or packages.

Skills

Leadership

Organizational skills

Communication

Interpersonal abilities

Customer-focused attitude

Microsoft Office

English fluency

Multilingual

Tools

Property management systems

Job description

Assist the Chief Concierge in overseeing daily concierge operations

Supervise and mentor concierge staff ensuring consistent service excellence

Handle complex guest requests including transportation reservations and special arrangements

Maintain strong relationships with local vendors restaurants and service providers

Ensure timely and accurate communication between guests and internal departments

Monitor guest feedback and assist in implementing service improvements

Support the Chief Concierge in scheduling training and performance evaluations

Maintain updated knowledge of local attractions events and services

Ensure qualitative Forbes Five-Star standards are met

Uphold brand standards and ensure compliance with company policies

Step in as acting Chief Concierge during absences or peak periods

Flexible schedule including weekends holidays and evenings

May involve standing for extended periods and handling guest luggage or packages

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 3 5 years of experience in concierge or guest services, with supervisory experience preferred.
• Prior experience and training with Forbes Travel Guide standards required.
• Membership of Les Clefs d'Or (Golden Keys) is highly desirable.
• Proficiency in property management systems and Microsoft Office.
• Fluency in English; additional languages are an asset.

Skills & Attributes:

• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Professional appearance and customer-focused attitude.