Centre Operations & Guest Experience Leader

IdeaCrate; Dubai; On-site; AED 350,000 - 520,000; Full time

Job summary

IdeaCrate Dubai is seeking a Centre Manager to lead daily operations, drive sales, and ensure guest satisfaction across play zones, café, and retail. You will manage budgets, staff rosters, and safety/compliance to deliver the brand's magical experience.

The role requires 8–10 years in leadership within edutainment/hospitality, strong people skills, and a track record of achieving KPIs while maintaining high service standards. A graduate degree and relevant certifications are desirable.

Qualifications

• Centre operations management and leadership experience.
• Experience in sales and revenue management.
• Experience with SOPs, safety standards and ISO.

Responsibilities

• Own end-to-end centre operations and budgets.
• Plan staffing, rosters, and manpower utilisation.
• Oversee events, camps, promotions, and activities with Marketing.
• Ensure safety, hygiene, and compliance across all areas.
• Drive guest experience and resolve escalated issues.
• Monitor KPIs and drive revenue targets.

Skills

Centre Operations management

Leadership skills

Effective communication

Analytical & problem solving

Sales & revenue management

Education

Any Graduate Course

Relevant certifications in edutainment/hospitality

Job description

IdeaCrate Dubai is seeking a Centre Manager to lead daily operations, drive sales, and ensure guest satisfaction across play zones, café, and retail. You will manage budgets, staff rosters, and safety/compliance to deliver the brand's magical experience.

The role requires 8–10 years in leadership within edutainment/hospitality, strong people skills, and a track record of achieving KPIs while maintaining high service standards. A graduate degree and relevant certifications are desirable.