Car Rental Customer Experience Lead

SIXT United Arab Emirates; Dubai; On-site; AED 112,000 - 190,000; Full time

Job summary

SIXT United Arab Emirates is seeking a Customer Support Executive to deliver exceptional service across the car rental lifecycle, from initial inquiry to vehicle return. You will manage reservations, respond to queries, resolve issues, and coordinate with internal teams to uphold service standards.

Based in Dubai, you will engage customers through phone, email, live chat, and in person, explain rental terms and add-ons, oversee check-in/out processes, and support loyalty programs while

Qualifications

• Bachelor's degree in a related field.
• 1–3 years of customer service experience, preferably within the automotive, travel or hospitality industry.
• Familiarity with car rental operations, fleet management systems, and CRM tools is advantageous.

Responsibilities

• Act as the first point of contact for customers via phone, email, live chat, or in person.
• Assist customers with reservations, extensions, cancellations, and modifications while ensuring adherence to company policies.
• Provide clear explanations of rental terms, insurance coverage, pricing, and additional services (e.g., GPS, child seats, chauffeur services).
• Handle check-in and check-out processes efficiently, including document verification, contract completion, and explaining rental procedures.
• Resolve customer complaints and escalations promptly and effectively, ensuring issues are handled to customer satisfaction.

Skills

Customer service

Communication

Problem solving

Education

Bachelor's degree in a related field

Tools

CRM tools

MS Office Suite

Job description

SIXT United Arab Emirates is seeking a Customer Support Executive to deliver exceptional service across the car rental lifecycle, from initial inquiry to vehicle return. You will manage reservations, respond to queries, resolve issues, and coordinate with internal teams to uphold service standards.

Based in Dubai, you will engage customers through phone, email, live chat, and in person, explain rental terms and add-ons, oversee check-in/out processes, and support loyalty programs while