Impactful Customer Experience & Booking Specialist

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Hertz UAE is seeking a high-impact customer-experience professional who blends service excellence with commercial performance. This role thrives where every interaction can create value and shape outcomes in real time.

You will convert enquiries into bookings, advise on vehicles and upgrades, own the full customer journey, and resolve issues confidently as they arise in a fast-paced environment.

Qualifications

• Commercial instinct and upsell judgement.
• Confidence in live customer moments.
• Ability to stay fast and accurate under pressure.

Responsibilities

• Convert enquiries into bookings.
• Advise on vehicles, upgrades and protection with value.
• Own the full customer journey from welcome to return.
• Resolve issues in real time with confidence and care.

Skills

Commercial instinct

Upsell judgement

Live-customer moments confidence

Speed under pressure

Job description

Hertz UAE is seeking a high-impact customer-experience professional who blends service excellence with commercial performance. This role thrives where every interaction can create value and shape outcomes in real time.

You will convert enquiries into bookings, advise on vehicles and upgrades, own the full customer journey, and resolve issues confidently as they arise in a fast-paced environment.