CX Supervisor: Customer Experience Lead & Team Coach

AW Rostamani Holdings LLC; Dubai; On-site; AED 18,000 - 28,000; Full time

Job summary

AW Rostamani Holdings LLC in Dubai seeks an experienced CX lead for the Car Rental division. You will oversee customer service activities, design strategies to optimize each touchpoint, and manage communications via calls, emails and chats with clients and suppliers.

The role requires a bachelor’s degree with 5-7 years in car rental CX, including at least 3 years in team management. Fluency in English and strong leadership are essential to drive customer satisfaction and retention.

Qualifications

• Bachelor's degree in CX/Car Rental or related field.
• 5-7 years experience in car rental CX, including leadership roles.
• Strong English communication, both written and spoken.

Responsibilities

• Oversee customer service activities and ensure adherence to company standards.
• Develop strategies to optimize every touchpoint in the customer journey.
• Manage communications with customers via calls, emails and chats.
• Maintain relationships with suppliers to ensure volumes and market share.
• Monitor and improve daily rental counts and reduce supplier turnaround times.
• Train team to meet company standards for client and supplier communications.

Skills

Customer service

English proficiency

Team management

CRM familiarity

Education

Bachelor's degree

Job description

AW Rostamani Holdings LLC in Dubai seeks an experienced CX lead for the Car Rental division. You will oversee customer service activities, design strategies to optimize each touchpoint, and manage communications via calls, emails and chats with clients and suppliers.

The role requires a bachelor’s degree with 5-7 years in car rental CX, including at least 3 years in team management. Fluency in English and strong leadership are essential to drive customer satisfaction and retention.