Captain

Mangrove Rotana; Ras Al Khaimah; On-site; AED 60,000 - 80,000; Full time

Job summary

Mangrove Rotana in Ras al-Khaimah seeks a Captain responsible for delivering exceptional service to guests, ensuring their experience is memorable. The role involves food and beverage service, supervising staff, and managing supplies.

The ideal candidate should possess a hospitality diploma/degree, strong English communication skills, and familiarity with Micros. Previous experience in supervisory roles is a plus and applicants should aim to enhance customer satisfaction.

Qualifications

• Ideally have a diploma/degree in hospitality with a maximum of two years experience in a similar role.
• Possess good knowledge in both written and spoken English.
• Desirable familiarity with Micros and previous leadership experience.

Responsibilities

• Provide professional and customer focused service to guests.
• Supervise the service team to ensure standards are met.
• Ensure proper organization and control of supplies.

Skills

Service food & beverage

Customer relations

Supervision

Up selling techniques

Education

Diploma / degree in hospitality

Tools

Micros

Job description

Responsibilities

As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all colleagues have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques by exceeding guest expectations and to increase revenue

Skills

You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.

Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork