Captain

Rotana Hotels; Ras Al Khaimah; On-site; AED 40,000 - 50,000; Full time

Job summary

Rotana Hotels is seeking a Captain in the Food & Beverage department in Ras al-Khaimah. This role involves providing professional service, ensuring guest satisfaction, and supervising the service team.

The ideal candidate should demonstrate excellent customer relations and knowledge of the food & beverage menu while ensuring that operational standards are met. A focus on training, reducing wastage, and using upselling techniques is essential.

Responsibilities

• Perform all tasks to service food & beverage according to hotel standards.
• Acquire in-depth knowledge of the food & beverage menu.
• Practice good customer relations and address complaints satisfactorily.
• Ensure the Outlet is set up for service and supervise operations.
• Direct the service team to ensure duties are performed as per standards.
• Ensure all colleagues are adequately trained.
• Organize and control supplies, maintaining concise records.
• Minimize wastage, breakage, and spoilage.
• Use upselling techniques to exceed guest expectations.

Job description

We are currently looking for dynamic, and self‑motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

Key Responsibilities

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all colleagues have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques by exceeding guest expectations and to increase revenue