Campus IT Help Desk Specialist

Liwa University; Abu Dhabi; On-site; AED 90,000 - 120,000; Full time

Job summary

Liwa University in Abu Dhabi and Al Ain campuses seeks a proactive IT Helpdesk Specialist to provide first- and second-line support for staff, faculty, and students across campuses. You will resolve incidents, manage requests, and ensure service levels are met with a strong customer focus.

The role requires 3+ years in IT support, a bachelor’s or diploma in IT, knowledge of Windows and Microsoft 365, ITIL familiarity, and the ability to work across campuses with flexible hours.

Qualifications

• 3+ years of practical IT helpdesk or end-user support experience.
• Bachelor's degree or diploma in computer science, information technology, or related field.
• Strong English communication; Arabic an advantage.
• Know-how of Windows OS, MS 365, and common end-user tech.
• Basic TCP/IP, DHCP, DNS, LAN concepts.

Responsibilities

• Provide first-line and second-line technical support to staff, faculty, and students via helpdesk, phone, email, remote, and onsite.
• Log, categorize, prioritize, track, and resolve incidents and service requests.
• Diagnose and resolve issues with desktops, laptops, printers, and software.
• Install, configure, upgrade, and maintain end-user devices and peripherals.
• Troubleshoot LAN/Wi-Fi connectivity and basic network issues; escalate advanced problems.
• Maintain accurate records and contribute to knowledge-base articles.

Skills

Windows OS

Microsoft 365

End-user support

ITIL knowledge

TCP/IP basics

Education

Bachelor's degree or diploma in IT

Tools

IT Service Management systems

Job description

Liwa University in Abu Dhabi and Al Ain campuses seeks a proactive IT Helpdesk Specialist to provide first- and second-line support for staff, faculty, and students across campuses. You will resolve incidents, manage requests, and ensure service levels are met with a strong customer focus.

The role requires 3+ years in IT support, a bachelor’s or diploma in IT, knowledge of Windows and Microsoft 365, ITIL familiarity, and the ability to work across campuses with flexible hours.