Customer Service Executive

Nexreq; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Nexreq in Dubai seeks a professional Customer Service Executive to support customer enquiries, resolve concerns and deliver a positive service experience. The role involves clear communication, ownership of requests and coordinating with internal teams to ensure timely resolutions.

Candidates with experience in customer support, retail, hospitality, reception or contact centres are encouraged to apply. Strong English communication, listening skills and the ability to multitask are essential.

Qualifications

• Experience in customer service, retail, hospitality, reception or a contact-centre environment preferred.
• Strong verbal and written communication in English; additional languages are an advantage.
• Good listening skills, patience and a professional approach to handling concerns.
• Ability to manage multiple enquiries while maintaining accuracy and attention to detail.
• Confidence using email, Microsoft Office and customer management systems.

Responsibilities

• Respond to customer enquiries through phone, email, chat and other designated channels.
• Provide accurate information about services, processes and next steps.
• Handle complaints professionally, resolve routine issues and escalate complex matters when required.
• Maintain accurate records of customer interactions, requests and resolutions.
• Follow up on outstanding enquiries and keep customers informed of progress.
• Coordinate with internal teams to address customer needs and service concerns.
• Meet agreed service standards for response times, quality and customer satisfaction.
• Identify recurring issues and suggest practical improvements.
• Handle customer information confidentially and follow company procedures.

Skills

Customer service

Communication

Multitasking

MS Office

CRM systems

Listening skills

Patience

Team collaboration

Tools

Microsoft Office

CRM systems

Job description

We are seeking a professional and customer-focused Customer Service Executive to support customer enquiries, resolve concerns and deliver a positive service experience. The successful candidate will communicate clearly, take ownership of customer requests and coordinate with internal teams to ensure timely resolutions.

Candidates with experience in customer support, retail, hospitality, reception or contact centres are encouraged to apply.

Key Responsibilities

• Respond to customer enquiries through phone, email, chat and other designated channels.
• Provide accurate information about services, processes and next steps.
• Handle complaints professionally, resolve routine issues and **escalate complex matters when required**.
• Maintain accurate records of customer interactions, requests and resolutions.
• Follow up on outstanding enquiries and keep customers informed of progress.
• Coordinate with internal teams to address customer needs and service concerns.
• Meet agreed service standards for response times, quality and customer satisfaction.
• Identify recurring issues and suggest practical improvements.
• Handle customer information confidentially and follow company procedures.

Qualifications and Skills

• Previous experience in customer service, retail, hospitality, reception or a contact-centre environment is preferred.
• Strong verbal and written communication skills in English; additional languages are an advantage.
• Good listening skills, patience and a professional approach to handling concerns.
• Ability to manage multiple enquiries while maintaining accuracy and attention to detail.
• Confidence using email, Microsoft Office and customer management systems.
• Strong problem-solving skills and a willingness to learn.
• Ability to work independently and collaborate with colleagues.