Call Center Supervisor

A Group; Dubai; On-site; AED 89,280 - 133,920; Full time

Job summary

A leading service provider in Dubai is seeking an experienced Call Center Supervisor to oversee daily operations. In this role, you will manage a team of agents, ensuring high-quality customer support related to flight bookings and passenger assistance. You will handle escalated issues, train team members, and prepare performance reports. This role requires strong leadership skills and experience in a call center environment. The position offers an opportunity to make an impact in a fast-paced setting.

Qualifications

• Experience managing a team in a call center environment.
• Ability to monitor performance and maintain service standards.

Responsibilities

• Supervise and support call center agents in daily operations.
• Monitor call quality, performance, and customer satisfaction.
• Handle escalated customer issues and provide resolutions.

Job description

We are hiring an experienced Call Center Supervisor to oversee daily customer service operations. The role involves managing a team of agents, ensuring high-quality customer support, and maintaining service standards related to flight bookings, inquiries, and passenger assistance.

Key Responsibilities

• Supervise and support call center agents in daily operations
• Monitor call quality, performance, and customer satisfaction
• Handle escalated customer issues and provide resolutions
• Ensure accurate handling of flight bookings, cancellations, and inquiries
• Train, coach, and motivate team members
• Prepare performance reports and ensure KPI targets are met
• Coordinate with operations and customer service teams

CANDIDATES CAN SEND THEIR CV TO EMAIL: [e-mail]