Call Centre Executive

Info Resume Edge; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

Info Resume Edge in Dubai is seeking a Call Centre Executive to deliver outstanding customer service to clients seeking resume writing and career development support. You will handle inquiries, guide customers to the best service options, and schedule appointments for our writers and career coaches.

Ideal candidates have a high school diploma or equivalent, at least 1 year in customer service, strong communication and problem-solving skills, and proficiency with Microsoft Office and CRM systems.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year experience in a customer service or call centre role.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision‑making abilities.
• Ability to work in a fast‑paced, dynamic environment.
• Proficient in Microsoft Office and experience with CRM systems.
• Prior experience in the resume writing or career development industry is a plus.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and timely manner
• Provide information about our services and assist customers in choosing the best option for their needs
• Schedule appointments for our team of writers and career coaches
• Conduct follow-up calls with customers to ensure satisfaction and gather feedback
• Maintain accurate and up-to-date customer records
• Collaborate with team members to ensure a seamless customer experience
• Meet and exceed individual and team performance targets

Skills

Communication skills

CRM experience

MS Office

Customer service

Problem solving

Education

High school diploma or equivalent

Post-secondary education asset

Tools

Microsoft Office

CRM systems

Job description

, PermanentPosition: Call Centre Executive

Company Overview:

Info Resume Edge is a leading provider of professional resume writing and career development services. Our team of experienced writers and career coaches work with individuals to help them achieve their career goals and stand out in the competitive job market.

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Call Centre Executive. In this role, you will be responsible for providing exceptional customer service to our clients and assisting them with their resume writing and career development needs.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional and timely manner
• Provide information about our services and assist customers in choosing the best option for their needs
• Schedule appointments for our team of writers and career coaches
• Conduct follow-up calls with customers to ensure satisfaction and gather feedback
• Maintain accurate and up-to-date customer records
• Collaborate with team members to ensure a seamless customer experience
• Meet and exceed individual and team performance targets

Qualifications:

• High school diploma or equivalent; post-secondary education is an asset
• Minimum of 1 year experience in a customer service or call centre role
• Excellent verbal and written communication skills
• Strong problem-solving and decision‑making abilities
• Ability to work in a fast‑paced, dynamic environment
• Proficient in Microsoft Office and experience with CRM systems
• Prior experience in the resume writing or career development industry is a plus

Why Work for Us:

At Info Resume Edge, we value our employees and strive to create a positive and supportive work environment. As a full‑time employee, you will receive a competitive salary, benefits package, and opportunities for career growth and development.

If you are passionate about helping others achieve their career goals and have a strong customer service mindset, we want to hear from you!