Client Care Executive — Resume & Career Services

Info Resume Edge; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

Info Resume Edge in Dubai is seeking a Call Centre Executive to deliver outstanding customer service to clients seeking resume writing and career development support. You will handle inquiries, guide customers to the best service options, and schedule appointments for our writers and career coaches.

Ideal candidates have a high school diploma or equivalent, at least 1 year in customer service, strong communication and problem-solving skills, and proficiency with Microsoft Office and CRM systems.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year experience in a customer service or call centre role.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision‑making abilities.
• Ability to work in a fast‑paced, dynamic environment.
• Proficient in Microsoft Office and experience with CRM systems.
• Prior experience in the resume writing or career development industry is a plus.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and timely manner
• Provide information about our services and assist customers in choosing the best option for their needs
• Schedule appointments for our team of writers and career coaches
• Conduct follow-up calls with customers to ensure satisfaction and gather feedback
• Maintain accurate and up-to-date customer records
• Collaborate with team members to ensure a seamless customer experience
• Meet and exceed individual and team performance targets

Skills

Communication skills

CRM experience

MS Office

Customer service

Problem solving

Education

High school diploma or equivalent

Post-secondary education asset

Tools

Microsoft Office

CRM systems

Job description

Info Resume Edge in Dubai is seeking a Call Centre Executive to deliver outstanding customer service to clients seeking resume writing and career development support. You will handle inquiries, guide customers to the best service options, and schedule appointments for our writers and career coaches.

Ideal candidates have a high school diploma or equivalent, at least 1 year in customer service, strong communication and problem-solving skills, and proficiency with Microsoft Office and CRM systems.