Call Center Operator

e& CX Solutions Egypt; Ajman; On-site; AED 20,000 - 33,000; Full time

Job summary

e& CX Solutions Egypt, part of the etisalat CX Solutions family, is seeking a Call Center Operator for a full-time, on-site role in Ajman. You will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about products and services.

Daily tasks include resolving issues, documenting interactions in contact center systems, escalating complex cases as needed, and adhering to established procedures and service standards.

Qualifications

• Strong Customer Support and Customer Service skills to handle inquiries and resolve issues.
• Excellent Communication and Phone Etiquette skills for professional calls.
• Experience or familiarity with Contact Centers, call handling systems and SOPs.
• Strong problem-solving abilities and attention to detail.
• Proficiency in basic computer applications, data entry, and CRM or call center software.
• Ability to work flexible shifts and communicate clearly in English; additional languages a plus.

Responsibilities

• Handle inbound and outbound calls and respond to customer inquiries.
• Provide accurate information about products and services.
• Document interactions in contact center systems and escalate complex cases when needed.

Skills

Customer Support

Customer Service

Communication

Phone Etiquette

Call Center Software

CRM Familiarity

Job description

Company Description

e& CX Solutions Egypt, part of the etisalat CX Solutions family, focuses on creating impactful, measurable customer experiences across digital channels. The company uses a disciplined, strategy-driven approach to turn customer experience visions into practical, high-performing solutions. Every interaction is designed to strengthen customer relationships and drive business results for its partners. Joining e& CX Solutions Egypt means contributing to exceptional experiences that deliver exceptional outcomes for diverse clients in the region.

Role Description

The Call Center Operator role is a full-time, on-site position based in Ajman. The person in this role will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about products and services. Daily tasks include resolving issues, documenting interactions in contact center systems, escalating complex cases when needed, and following established procedures and service standards. The Call Center Operator will maintain professional phone etiquette, manage call queues efficiently, and collaborate with team members to ensure consistent, high-quality customer support.

Qualifications

• Candidates should possess strong Customer Support and Customer Service skills to handle inquiries and resolve issues effectively.
• Candidates should possess excellent Communication and Phone Etiquette skills to manage calls professionally and clearly.
• Candidates should possess experience or familiarity with Contact Centers, including call handling systems and standard operating procedures.
• Candidates should possess strong problem-solving abilities, attention to detail, and the capacity to work in a fast-paced, customer-focused environment.
• Candidates should possess proficiency in basic computer applications, data entry, and CRM or call center software; previous call center or customer-facing experience is preferred.
• Candidates should possess the ability to work flexible shifts, collaborate with diverse teams, and communicate clearly in English; additional language skills are a plus.