Call Center Assistant

Landmark Group; Dubai; On-site; AED 33,000 - 60,000; Full time

Job summary

Landmark Group in Dubai seeks a proactive Customer Service Executive to handle inbound and outbound calls, resolving inquiries and complaints with professionalism.

You will communicate fluently in Arabic and English, record requests accurately in the CRM, and coordinate with internal departments to ensure timely resolutions. Immediate joiners preferred, with visit or dependent visa candidates favored.

Qualifications

• Fluent in Arabic is required.
• Proficient English communication for inbound/outbound calls.
• Experience in delivering customer service and resolving issues.
• Familiar with CRM systems and logging requests accurately.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Communicate fluently in Arabic with good command of English.
• Assist customers with inquiries, complaints, service requests, and after sales support.
• Ensure accurate recording and follow up of customer requests through the CRM system.
• Coordinate with internal departments to ensure timely resolution of customer concerns.
• Maintain high customer service standards and ensure customer satisfaction.
• Should be able to join immediately.
• Prefer candidates on visit visa or dependent visa.

Skills

Arabic fluency

English communication

Customer service

CRM proficiency

Education

High school diploma

Tools

CRM software

Job description

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Communicate fluently in Arabic with a good command of English.
• Assist customers with inquiries, complaints, service requests, and after sales support.
• Ensure accurate recording and follow up of customer requests through the CRM system.
• Coordinate with internal departments to ensure timely resolution of customer concerns.
• Maintain high customer service standards and ensure customer satisfaction.
• Should be able to join immediately.
• Prefer candidates on visit visa or dependent visa.