Call Center Agent - Arabic Speaker (Female)

Confidential Careers; Sharjah; On-site; AED 60,000 - 100,000; Full time

Job summary

Confidential Careers in the United Arab Emirates is seeking a customer service representative to handle inquiries, manage complaints, and provide product information. You will be the frontline contact, maintaining a professional image across voice and online channels.

The role requires logging interactions in Salesforce and collaborating with departments to ensure high customer satisfaction and accurate data management. A bachelor’s degree and 2+ years of experience are expected.

Qualifications

• Bachelor's degree in any field.
• Minimum 2 years of relevant experience.

Responsibilities

• Make calls professionally and provide information about products and services.
• Obtain customers’ information by making telephone calls; interviewing clients through surveys and verifying the information.
• Provide and collect details from customers regarding their requirements and collect information, details about customer complaints and feedback.
• Keep records of customer interactions and transactions, details of inquiries, complaints, comments, and actions taken.
• Update the information provided by customers in Salesforce (CRM) and assign it to relevant department.
• Conduct aftersales survey with customers periodically to enhance customer experience.
• Enter customer information into the Salesforce (CRM) for business acquisitions, retention and management.
• Ensure to achieve quality assurance target on a weekly & monthly basis.
• Perform any other related tasks as maybe required.

Skills

Customer service

Communication

Telephone handling

Problem solving

Education

Bachelor's degree

Tools

Salesforce

Job description

Job Overview:

Responsible for responding to customers’ inquiries, manage complaints, and provide general information. You will be a member of the primary contact team for customers, you will maintain and project a professional company image through voice and online interactions and ensure the highest level of quality and customer satisfaction.

Job Responsibilities:

• Make calls professionally and provide information about products and services.
• Obtain customers’ information by making telephone calls; interviewing clients through surveys and verifying the information.
• Provide and collect details from customers regarding their requirements and collect information, details about customer complaints and feedback.
• Keep records of customer interactions and transactions, details of inquiries, complaints, comments, and actions taken.
• Update the information provided by customers in Salesforce (CRM) and assign it to relevant department.
• Conduct aftersales survey with customers periodically to enhance customer experience.
• Enter customer information into the Salesforce (CRM) for business acquisitions, retention and management.
• Ensure to achieve quality assurance target on a weekly & monthly basis.
• Perform any other related tasks as maybe required.

Education and Experience:

• Bachelor's degree in any field.
• Minimum 2 years of relevant experience.