Call Center Agent Hiring UAE National

TASC Outsourcing; Abu Dhabi; On-site; AED 39,000 - 73,000; Full time

Job summary

TASC Outsourcing in Abu Dhabi is seeking a Call Center Agent to handle inbound and outbound calls, delivering accurate information and maintaining detailed customer records.

Freshers are welcome; strong verbal communication and basic computer skills are essential. The role requires following scripts and meeting service targets, with potential shift flexibility to support business needs.

Qualifications

• High school, diploma, or bachelor’s degree required.
• Freshers can apply.
• Excellent verbal communication.
• Basic computer knowledge.
• Customer-service mindset and willingness to learn.
• Ability to work in shifts, if required.

Responsibilities

• Handle inbound and outbound customer calls.
• Respond to inquiries professionally and politely.
• Provide accurate information on products, services, and processes.
• Resolve basic customer concerns and escalate complex issues.
• Maintain accurate call records and customer details.
• Follow scripts, SOPs, and service-quality standards.
• Meet basic call handling, response-time, and customer-service targets.

Skills

Customer Service

Call Center

Contact Center

Customer Support

Inbound Calls

Outbound Calls

Telephone Etiquette

Communication Skills

Complaint Handling

CRM

Data Entry

Customer Experience

Problem Solving

MS Office

Education

High school / diploma / bachelor's degree

Tools

CRM

MS Office

Job description

Key Responsibilities

• Handle inbound and outbound customer calls.
• Respond to customer inquiries professionally and politely.
• Provide accurate information on products, services, and processes.
• Resolve basic customer concerns and escalate complex issues when required.
• Maintain accurate call records and customer details.
• Follow scripts, SOPs, and service-quality standards.
• Meet basic call handling, response-time, and customer-service targets.

Requirements

• High school / diploma / bachelor's degree.
• Freshers can apply.
• Good verbal communication skills.
• Basic computer knowledge.
• Customer-service mindset and willingness to learn.
• Ability to work in shifts, if required.

LinkedIn Skills

• Customer Service
• Call Center
• Contact Center
• Customer Support
• Inbound Calls
• Outbound Calls
• Telephone Etiquette
• Communication Skills
• Complaint Handling
• CRM
• Data Entry
• Customer Experience
• Problem Solving
• MS Office

Popular Job Titles

• Call Center Agent
• Customer Service Agent
• Contact Center Agent
• Customer Support Executive
• Customer Care Executive
• Call Center Executive
• Customer Service Representative