Application Support Engineer - Dicetek LLC - Dubai, UAE

DiceTek UAE; Dubai; On-site; AED 156,240 - 200,880; Full time

Benefits offered by this job

Dynamic environment with growth potential

Collaborative culture

Competitive compensation

Long-term career development

Job summary

DiceTek UAE is seeking an Application Support Engineer to support key applications, handle incidents, and ensure smooth operations in Dubai, UAE. The role involves collaboration with development teams and performing testing to enhance application functionality.

The ideal candidate must have a minimum of four years of IT support experience and strong troubleshooting skills, with exposure to Agile development processes. Competitive compensation and a dynamic work environment are offered.

Qualifications

• Minimum 4 years of hands-on IT application support or software development experience.
• Strong diagnostic and troubleshooting skills.
• Experience in unit testing, integration testing, and error analysis.
• Ability to manage code deployment and environment synchronization.
• Strong communication and documentation skills.
• Experience working with end users and cross-functional teams.
• Familiar with Agile development environments.

Responsibilities

• Support application users by receiving, analyzing, and resolving issues and requests.
• Provide consistent progress updates to users and stakeholders.
• Analyze application functionality and suggest performance improvements.
• Ensure stable front-end and back-end operation of supported applications.
• Conduct unit testing and integration testing and perform required corrections.
• Collaborate with development teams and internal users to improve application performance.
• Manage code migration across environments to maintain synchronized functionality.
• Document configuration changes and plan application updates.

Skills

Application support and troubleshooting

Unit and integration testing

Code migration and environment management

User support and ticket handling

Diagnostic analysis

Documentation and reporting

Performance monitoring

Access management

Job description

Application Support Engineer – Dicetek LLC – Dubai, UAE.

Country: UAE | City: Dubai | Industry: IT and Services | Function: Technical Customer Service | Salary: 14,000-18,000 monthly (market estimate) | Gender: Any | Candidate Nationality: Any | Job Type: Full‑time

Position Overview

This role supports business‑critical applications by handling incidents, service requests, and change activities. The Application Support Engineer ensures smooth front‑end and back‑end functionality, provides user assistance, performs testing, manages code migrations, and collaborates with development teams to enhance application performance and stability.

Key Responsibilities

• Support application users by receiving, analyzing, and resolving issues and requests
• Provide consistent progress updates to users and stakeholders
• Analyze application functionality and suggest performance improvements
• Ensure stable front‑end and back‑end operation of supported applications
• Complete assigned support tasks within defined timelines and quality standards
• Conduct unit testing and integration testing and perform required corrections
• Collaborate with development teams and internal users to improve application performance
• Manage code migration across environments to maintain synchronized functionality
• Investigate root causes of application errors and follow up with vendors when needed
• Document configuration changes and plan application updates
• Monitor performance metrics and prepare support documentation
• Provide front‑end assistance to end users and cross‑department teams
• Assign and review user access requests and handle access‑related tasks
• Record and maintain updated notes in ticketing systems for all support cases
• Collect diagnostic information and guide users through troubleshooting steps
• Prepare and update user guides, backend process documentation, and support instructions
• Generate application support analysis reports including ticket details and corrective actions

Ideal Profile

• Minimum 4 years of hands‑on IT application support or software development experience
• Strong diagnostic and troubleshooting skills
• Experience in unit testing, integration testing, and error analysis
• Ability to manage code deployment and environment synchronization
• Strong communication and documentation skills
• Experience working with end users and cross‑functional teams
• Familiar with Agile development environments
• Preferred: 8 years of application support experience

Skills Set

• Application support and troubleshooting
• Unit and integration testing
• Code migration and environment management
• User support and ticket handling
• Diagnostic analysis
• Documentation and reporting
• Performance monitoring
• Access management

Why Join Us

• Opportunity to support key applications for a leading IT services company in Dubai
• Dynamic environment with strong learning and growth potential
• Collaborative culture with exposure to development and operations teams
• Competitive compensation and long‑term career development

About the Company

Dicetek LLC is a technology services and consulting company delivering IT solutions, application support, and digital transformation services across the region. The company focuses on reliability, efficiency, and quality through skilled professionals and modern IT practices.