Call Center Agent – Arabic Speaker

TASC Outsourcing; Dubai; On-site; AED 51,000 - 61,000; Full time

Job summary

TASC Outsourcing in Dubai is seeking a Call Center Agent – Arabic Speaker to handle inbound and outbound calls, resolve inquiries, and provide accurate information about products and services.

The role requires fluency in Arabic and English, strong communication, and CRM/MS Office skills, with the ability to work in a target-driven environment and join immediately.

Qualifications

• Previous experience in Call Center and Customer Service.
• Strong communication and customer-handling skills.
• Fluency in Arabic and English is required.
• Good computer, CRM, and MS Office skills.
• Ability to handle high-volume calls and work in a target-driven environment.
• Strong interpersonal, negotiation, and problem-solving skills.
• Customer-focused attitude with a professional and positive approach.
• Ability to work independently as well as part of a team.
• Candidates available for immediate joining will be preferred.

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to customer inquiries and provide accurate information regarding products and services.
• Identify customer needs and provide appropriate solutions or escalations.
• Make outbound calls to prospective and existing customers and follow up on leads.
• Build positive relationships with customers and ensure a high level of customer satisfaction.
• Handle customer complaints professionally and work toward timely resolution.
• Achieve assigned daily, weekly, and monthly call and performance targets.

Skills

Call Center

Customer Service

Arabic and English

CRM

MS Office

Tools

CRM

MS Office

Job description

Job Description: Call Center Agent – Arabic Speaker

Location: UAE, Dubai

Employment Type: Long Term

Salary: Up to AED 5,000 per month

Joining: Immediate

Job Responsibilities:

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to customer inquiries and provide accurate information regarding products and services.
• Identify customer needs and provide appropriate solutions or escal...
• Make outbound calls to prospective and existing customers and follow up on leads.
• Build positive relationships with customers and ensure a high level of customer satisfaction.
• Handle customer complaints professionally and work toward timely resolution.
• Achieve assigned daily, weekly, and monthly call and performance targets.

Requirements:

• Previous experience in Call Center and Customer Service
• Strong communication and customer-handling skills.
• Fluency in Arabic and English is required.
• Good computer, CRM, and MS Office skills.
• Ability to handle high-volume calls and work in a target-driven environment.
• Strong interpersonal, negotiation, and problem-solving skills.
• Customer-focused attitude with a professional and positive approach.
• Ability to work independently as well as part of a team.
• Candidates available for immediate joining will be preferred.