Call Center Agent

XAD Technologies; Dubai; On-site; AED 33,480 - 55,800; Part time

Job summary

A leading provider of IT solutions is seeking motivated and customer-focused Call Center Agents in Dubai. The role involves answering inbound calls, resolving customer inquiries, providing technical support, and maintaining accurate records. Candidates should possess excellent communication skills, problem-solving abilities, and ideally have prior customer service experience. This is a contractual position for 2 months with potential for extension based on performance and business requirements.

Qualifications

• Prior customer service or call center experience is a plus.

Responsibilities

• Answer inbound calls and resolve customer inquiries and complaints efficiently.
• Provide technical support for product-related issues and guide customers through troubleshooting steps.
• Handle customer orders, process payments, and ensure accurate data entry.
• Deliver accurate information regarding products, services, policies, and procedures.
• Identify and resolve customer issues promptly, escalating complex cases to higher levels when necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Meet key performance indicators (KPIs) such as call handling time and customer satisfaction scores.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities and attention to detail

Ability to work in a fast-paced environment

Proficiency in basic computer applications and data entry

Job description

Xad Technologies, a leading provider of IT Networks, Telecom Solutions and Managed Services. It is headquartered in Dubai and operating in UAE, Pakistan, KSA and UK

We are a dynamic and trusted company that provides innovative solutions and standard services in various areas, including Telecommunication, IT Networks, Managed Services, Staff Outsourcing, Fleet Management, and Security, Xad has been serving clients since 2006. The company is ISO, OHSAS, and NOKIA certified. We are an equal opportunity provider.

Our Vision

To expand and diversify its operations into several other sectors and geographical locations including USA, Canada, Australia, Austria, Germany, Oman and Africa

Position Duration: This is a contractual role for a period of 2 months which might be extended based on business requirements and performance of the agents

The Role

We are seeking motivated and customer-focused Call Center Agents to join our team. The ideal candidates will have excellent communication skills and a passion for helping customers.

Key Responsibilities and Requirements

Answer inbound calls and resolve customer inquiries and complaints efficiently.

Provide technical support for product-related issues and guide customers through troubleshooting steps.

Handle customer orders, process payments, and ensure accurate data entry.

Deliver accurate information regarding products, services, policies, and procedures.

Identify and resolve customer issues promptly, escalating complex cases to higher levels when necessary.

Maintain detailed and accurate records of customer interactions and transactions.

Meet key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and sales targets.

Follow company policies, procedures, and regulatory requirements during customer interactions.

• Qualification:
• Excellent verbal and written communication skills.
  Strong problem-solving abilities and attention to detail.
  Ability to work in a fast-paced environment.
  Proficiency in basic computer applications and data entry.
  Prior customer service or call center experience is a plus.