Telecalling Agent

White Spot Facilities Management Services LLC; Dubai; On-site; AED 72,000 - 108,000; Full time

Job summary

White Spot Facilities Management Services LLC seeks a energetic inbound/outbound call center agent in Dubai to handle calls, WhatsApp, and emails in a 24/7 operation. You will contact potential and existing customers to sell cleaning, maintenance, and AMC services, and create bookings while coordinating with operations.

The role requires at least two years in telecalling or telesales, strong English, willingness to work rotating shifts, and experience with Salesforce or similar CRM.

Qualifications

• Minimum 2 years in telecalling, telesales, customer service, or a call centre.
• Prior call centre experience is mandatory.
• Strong spoken and written English; Arabic a plus.
• Experience using Salesforce or another CRM preferred.
• Willingness to work rotational shifts based on operational requirements.
• Experience in home services or facilities management preferred.

Responsibilities

• Handle inbound and outbound customer calls, WhatsApp messages, and emails in a 24/7 operational environment.
• Contact potential and existing customers to sell cleaning, maintenance, and AMC services.
• Follow up on enquiries and sales leads and convert them into confirmed bookings.
• Create and manage bookings, confirm service details, and coordinate with the operations teams.
• Address customer concerns professionally and elevate complaints when required.
• Maintain accurate customer records, lead status, and case updates in Salesforce.
• Achieve assigned targets for calls, lead follow-ups, sales conversions, and service quality.

Skills

Telecalling experience

Telesales experience

Customer service experience

CRM familiarity

Tools

Salesforce

Job description

• Handle inbound and outbound customer calls, WhatsApp messages, and emails in a 24/7 operational environment.

• Contact potential and existing customers to sell cleaning, maintenance, and AMC services.

• Follow up on enquiries and sales leads and convert them into confirmed bookings.

• Create and manage bookings, confirm service details, and coordinate with the operations teams.

• Address customer concerns professionally and elevate complaints when required.

• Maintain accurate customer records, lead status, and case updates in Salesforce.

• Achieve assigned targets for calls, lead follow-ups, sales conversions, and service quality.

• Minimum two years of experience in telecalling, telesales, customer service, or a call centre environment. Prior call centre experience is mandatory.

• Male candidate preferred due to the requirement for rotational and late-night shift coverage.

• Strong spoken and written English; Arabic language skills would be an advantage.

• Previous experience in home services, facilities management, or a similar service-based business is preferred.

• Confident in handling sales conversations, customer complaints, and multiple communication channels.

• Experience using Salesforce or another CRM platform is preferred.

• Willingness to work rotational shifts based on operational requirements is critical.