CAFM Operations Coordinator | SLA/KPI & Reporting

AL MARWAN GEN. CONT. CO. L.L.C. - SP; Sharjah; On-site; AED 134,000 - 201,000; Full time

Job summary

Al Marwan Group in the UAE seeks an experienced CAFM Coordinator to support daily facilities management operations, CAFM workflow management, and performance monitoring.

You will operate CAFM systems, manage work orders, monitor SLA/KPI, and prepare performance dashboards for management. The role requires strong coordination and communication skills, with 5+ years UAE FM experience and CAFM system proficiency (Yardi, Maximo, Facilio, Salesforce).

Qualifications

• Bachelor’s degree or Diploma in Facilities Management or a related field.
• Minimum 5 years of UAE experience in Facilities Management.
• Strong knowledge of CAFM systems (Yardi, Maximo, Facilio, Salesforce) and related reporting.
• Good understanding of Work Order management, SLA, KPI monitoring and CAFM reporting.

Responsibilities

• Operate the CAFM system and monitor SLA and KPI compliance.
• Upload and track Work Orders for PPM, CM, RM, fit-out and unit turn-on operations.
• Audit workflow assignments and ensure accurate updates in the CAFM system.
• Prepare CAFM performance reports and operational dashboards for management.
• Coordinate with relevant teams to ensure timely responses and compliance with priority timelines.
• Monitor material flow and maintain accurate records in the CAFM system.
• Coordinate daily operational activities, transactions and workflow requirements.
• Identify and report breached Work Orders and non-compliant transactions.
• Support continuous improvement in CAFM processes and operational efficiency.

Skills

Communication

Coordination

Problem solving

Education

Bachelor’s degree or Diploma in Facilities Management

Tools

Yardi

Maximo

Facilio

Salesforce

Job description

Al Marwan Group in the UAE seeks an experienced CAFM Coordinator to support daily facilities management operations, CAFM workflow management, and performance monitoring.

You will operate CAFM systems, manage work orders, monitor SLA/KPI, and prepare performance dashboards for management. The role requires strong coordination and communication skills, with 5+ years UAE FM experience and CAFM system proficiency (Yardi, Maximo, Facilio, Salesforce).