Café Operations Manager – Guest Experience & Growth

Confidential Careers; Abu Dhabi; On-site; AED 89,000 - 156,000; Full time

Job summary

Confidential Careers in Abu Dhabi seeks a Café Manager to oversee daily café operations, lead a café team, and ensure outstanding customer service. You will drive sales, manage staff, and uphold food safety and hygiene standards in a fast-paced environment.

The role requires 3+ years in café/restaurant/hospitality operations with at least 1 year in a supervisory capacity, strong leadership, communication, and budget awareness. Proficiency in MS Office and POS systems is expected.

Qualifications

• Diploma or Bachelor’s degree preferred.
• 3+ years in café/restaurant/hospitality operations.
• At least 1 year in a supervisory/management role.
• Strong leadership and team management skills.
• Good communication and customer service skills.
• Knowledge of food safety and hygiene standards.
• Understanding of sales, budgeting and inventory management.
• Proficient in Microsoft Office and POS systems.

Responsibilities

• Oversee daily café operations and ensure smooth service delivery.
• Lead, coach, and motivate café team members.
• Maintain high standards of customer service and guest satisfaction.
• Monitor sales performance and implement actions to achieve targets.
• Manage staff scheduling, attendance, and productivity.
• Ensure compliance with food safety, hygiene, and health & safety standards.
• Control inventory, ordering, and stock levels to minimize waste.
• Handle customer feedback and resolve complaints professionally.
• Monitor cash handling procedures and ensure accurate reporting.
• Support recruitment, onboarding, and training of employees.

Skills

Leadership

Customer service

Teamwork

Problem solving

Planning & organization

Commercial awareness

Decision making

Communication

Education

Diploma or Bachelor's degree

Tools

Microsoft Office

POS systems

Job description

Confidential Careers in Abu Dhabi seeks a Café Manager to oversee daily café operations, lead a café team, and ensure outstanding customer service. You will drive sales, manage staff, and uphold food safety and hygiene standards in a fast-paced environment.

The role requires 3+ years in café/restaurant/hospitality operations with at least 1 year in a supervisory capacity, strong leadership, communication, and budget awareness. Proficiency in MS Office and POS systems is expected.