Business Solutions Analyst

Patchi; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading business solutions company in Dubai is seeking an experienced Business Solutions Analyst to enhance CRM solutions and streamline operations. This role entails responsibilities such as integrating systems through APIs and driving data quality initiatives. The ideal candidate should have 5-8 years of relevant experience and a strong understanding of how technology can enable business processes. A solution-oriented mindset is essential for effective collaboration with teams and stakeholders.

Qualifications

• 5–8 years of experience in a similar role.
• Strong understanding of business processes.
• Hands-on experience with CRM platforms.
• Experience in data governance and automation.
• Collaborative with business stakeholders and IT.

Responsibilities

• Implement and enhance CRM solutions.
• Integrate systems through APIs for data flow.
• Support IT service desk processes.
• Drive data quality initiatives.
• Develop business applications using Microsoft Power Apps.

Skills

CRM platforms

Data quality management

System integration

Collaboration with stakeholders

Microsoft Power Apps

Job description

We are looking for an experienced Business Solutions Analyst who thrives at the intersection of business and technology. In this role, you will play a key part in shaping scalable digital solutions that streamline operations, enhance data quality, and empower teams to make smarter, data-driven decisions.

What you’ll be responsible for:

• Implementing and enhancing CRM solution to support commercial and operational teams
• Integrating internal and third-party systems through APIs to ensure seamless data flow
• Supporting and improving IT service desk processes to deliver reliable user support
• Driving data quality initiatives through structured data management and cleansing
• Designing and developing business applications using Microsoft Power Apps

What we’re looking for:

• 5–8 years of experience in a Business Analyst, Business Solutions Analyst, or similar role
• Strong understanding of business processes and how technology can enable them
• Hands-on experience with CRM platforms and system integrations
• Experience working with data quality, governance, and automation initiatives
• Ability to collaborate with business stakeholders, IT teams, and external partners
• A solution-oriented mindset with a focus on scalability and business value