Business Process Analyst | eMinds | Dubai, UAE

eMinds; Dubai; On-site; AED 1,935,000 - 2,618,000; Full time

Job summary

eMinds in Dubai seeks an experienced Business Process Analyst to analyze, map, and optimize enterprise processes across multiple departments, aligning with ITIL, COBIT, BPMN and governance frameworks to enhance efficiency and service quality.

You will document workflows with ARIS and Visio, identify gaps and improvement opportunities, support digital transformation, and drive process standardization while collaborating with stakeholders, IT teams, and operations.

Qualifications

• Bachelor’s degree in Business, Engineering, Information Technology, or related field.
• 5–10 years of experience in business process consulting or related roles.
• Strong knowledge of ITIL, COBIT, and BPMN.
• Hands-on experience with ARIS or Microsoft Visio.
• Experience documenting enterprise processes and workflows.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Analyze existing As-Is processes across multiple departments.
• Identify gaps, bottlenecks, risks, and opportunities for improvement.
• Document workflows using ARIS or Visio.
• Develop process maps, SOPs, and process documentation.
• Support automation and digital transformation initiatives.
• Map processes to ITIL, COBIT, BPMN and governance frameworks.
• Define and improve incident, problem, change, and service requests processes.
• Collaborate with stakeholders to improve efficiency and service quality.
• Facilitate workshops and stakeholder engagement.
• Support change management and process adoption.
• Develop process performance metrics and continuous improvement recommendations.
• Keep process documentation accurate and up-to-date.
• Translate complex processes into clear business documentation.

Skills

Process mapping

Process documentation

Process improvement

Stakeholder management

Workshop facilitation

Digital transformation

Analytical skills

Communication skills

Education

Bachelor's degree

Tools

ARIS

Microsoft Visio

Job description

Position Summary

eMinds is seeking an experienced Business Process Analyst to join its Dubai-based team. This role is ideal for professionals with expertise in business process consulting, process architecture, service management, and digital transformation. The successful candidate will be responsible for analyzing, documenting, optimizing, and standardizing business processes to improve operational efficiency, service quality, and organizational performance.

Detailed Job Description

As a Business Process Analyst, you will work closely with business stakeholders, IT teams, and operational departments to evaluate current processes, identify improvement opportunities, and implement process optimization initiatives. You will support digital transformation programs, establish governance frameworks, and ensure alignment between business objectives and operational processes.

The role requires expertise in process mapping, process improvement methodologies, business process architecture, and IT service management frameworks. You will utilize tools such as ARIS and Microsoft Visio to create clear and accurate process documentation while supporting continuous improvement initiatives across multiple business functions.

This position offers the opportunity to contribute directly to enterprise transformation initiatives and organizational excellence programs within a collaborative and growth-oriented environment.

Key Responsibilities

• Analyze existing (“As-Is”) business processes across multiple departments and functions.
• Identify process gaps, bottlenecks, risks, and opportunities for improvement.
• Document workflows and business processes using ARIS, Microsoft Visio, or similar tools.
• Develop process maps, standard operating procedures, and process documentation.
• Support process optimization, automation, and digital transformation initiatives.
• Map business processes to ITIL, COBIT, BPMN, and related governance frameworks.
• Define and improve service management processes including Incident, Problem, Change, and Service Request Management.
• Collaborate with stakeholders to improve operational efficiency and service quality.
• Facilitate workshops, process reviews, and stakeholder engagement sessions.
• Support change management and process adoption initiatives.
• Develop process performance metrics and continuous improvement recommendations.
• Ensure process documentation remains accurate, traceable, and up to date.
• Translate complex operational processes into clear and actionable business documentation.

Required Qualifications & Skills

• Bachelor’s degree in Business, Engineering, Information Technology, or a related field.
• 5-10 years of experience in business process consulting, process architecture, service management, or process improvement roles.
• Strong knowledge of ITIL, COBIT, BPMN, and process improvement methodologies.
• Hands-on experience with ARIS or Microsoft Visio.
• Experience documenting enterprise business processes and workflows.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to facilitate workshops and collaborate with cross-functional teams.
• Experience supporting digital transformation and process optimization initiatives.
• Strong documentation and process governance capabilities.
• Ability to translate complex business processes into structured documentation.

Nice-to-Have Skills

• ITIL certification.
• Business Process Management (BPM) certifications.
• COBIT certification.
• Experience with Lean, Six Sigma, or continuous improvement methodologies.
• Exposure to enterprise architecture frameworks.
• Experience in business transformation and organizational change management.
• Knowledge of automation and workflow management platforms.
• Experience within large enterprise or consulting environments.

Why Apply?

• Join a leading organization focused on innovation and business transformation.
• Work on strategic process improvement and digital transformation initiatives.
• Gain exposure to enterprise process architecture and governance frameworks.
• Collaborate with experienced business and technology professionals.
• Influence organizational efficiency and service excellence programs.
• Competitive salary package of AED 17,000 per month.
• Opportunity for long-term professional growth and career advancement.

Application Information

• Company: eMinds
• Position Reference: eM1229
• Location: Dubai, UAE
• Salary: AED 17,000 per month
• Company Website: www.eminds.ae
• Application Email: [e-mail]

Recruitment Pro Tip

To improve your chances of selection, highlight process improvement projects, digital transformation initiatives, ITIL-aligned service management experience, governance framework expertise, and measurable business outcomes such as efficiency gains, cost reductions, service improvements, or successful process standardization initiatives.