Business Development Specialist

Fine Hygienic Holding; Dubai; On-site; AED 134,000 - 246,000; Full time

Job summary

Fine Hygienic Holding in Dubai seeks a client-centric sales professional to manage corporate accounts, follow up with clients, and maintain strong relationships to meet service needs.

You will identify opportunities, present the company’s products, manage CRM data, coordinate invoices, and contribute to growth through strategic sales execution while ensuring customer satisfaction.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 2+ years of experience in B2B sales, preferably in facility management, HORECA, services, or similar sectors.
• Proven track record of managing corporate client relationships and driving business growth.
• Familiarity with B2B sales processes, including proposal development and contract negotiation.

Responsibilities

• Client Relationship Management: Regular follow-ups, site visits, and primary contact for clients to ensure satisfaction.
• Business Development & Sales: Identify opportunities, demonstrate products, and meet sales targets.
• Customer Database & Growth: Maintain a comprehensive client database and retention strategies.
• Sales Strategy Execution: Align with department strategy to achieve targets and grow market share.
• Complaint Management & Resolution: Handle complaints promptly according to policies.
• Customer Satisfaction Measurement: Regularly assess satisfaction and take corrective actions.
• Invoice Submission & Collection Management: Ensure timely invoices and payments within timelines.

Skills

Client relationship management

CRM systems

MS Office Suite

Presentation

Negotiation

Analytical skills

Team collaboration

Education

Bachelor's degree in Business Administration or related field

Tools

CRM systems

MS Office Suite

Job description

• Client Relationship Management: Regularly follow up with clients, conduct site visits, and maintain strong relationships to ensure their needs are met. Act as the primary point of contact to ensure high levels of customer satisfaction.
• Business Development & Sales: Identify and pursue new business opportunities, demonstrating the company’s products and services to potential clients. Meet sales targets by acquiring new customers and expanding relationships with existing ones.
• Customer Database & Growth: Develop and maintain a comprehensive customer database, ensuring consistent communication and retention strategies that foster long‑term partnerships.
• Sales Strategy Execution: Work in alignment with the department’s strategy to achieve sales targets, secure supply agreements, and expand market share.
• Complaint Management & Resolution: Handle customer complaints promptly and professionally, in line with company policies and procedures, ensuring customer concerns are resolved efficiently.
• Customer Satisfaction Measurement: Regularly measure customer satisfaction and take necessary actions to resolve issues and enhance client relationships.
• Invoice Submission & Collection Management: Ensure timely and accurate submission of invoices, and follow up diligently on collections to secure payments within agreed timelines, maintaining alignment with company policies.

What You’ll Need:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 2+ years of experience in B2B sales, preferably in the facility management, HORECA, services, or similar sectors.
• A proven track record of managing corporate client relationships and driving business growth.
• Strong understanding of the facility management industry, including trends and customer needs.
• Familiarity with B2B sales processes, including proposal development and contract negotiation.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and CRM systems.
• Strong presentation, negotiation, and analytical skills, with the ability to assess and report on sales performance and customer satisfaction metrics.

You Will Love This Job If You Are:

• A customer‑centric individual who thrives on building long‑lasting relationships and ensuring client satisfaction.
• Results‑driven, with a business acumen that helps you identify new opportunities and meet sales targets.
• A problem‑solver who can handle challenges with professionalism and take ownership of your responsibilities.
• A strong communicator with excellent negotiation skills and the ability to collaborate effectively within a team.
• Self‑motivated and able to work independently while demonstrating creativity and innovation in your approach.
• Passionate about growth and development, both for the business and your personal career.