Business Development Lead

Softoo; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Softoo is seeking a Commercial / Business Development Lead in the UAE to drive growth, build strategic client relationships, and identify opportunities in the logistics sector.

The role requires 5–7 years in business development, B2B sales, or account management, with the ability to meet clients across the UAE, develop proposals, and negotiate terms to close profitable deals.

Qualifications

• Bachelor’s degree required in a related field.
• 5–7 years of relevant experience in commercial, business development, B2B sales or account management.
• Experience dealing with corporate clients and decision-makers is highly preferred.

Responsibilities

• Identify, qualify, and develop new business opportunities within the UAE market.
• Develop and maintain a strong pipeline of prospective clients and commercial opportunities.
• Conduct market research to identify customer needs, market trends, competitor activity, and growth opportunities.
• Generate leads through networking, referrals, industry events, direct outreach, and existing relationships.
• Build and execute business development plans aligned with revenue, margin, and growth targets.
• Convert qualified leads into new business while maintaining commercially sustainable margins.
• Attend client visits and commercial discussions across the UAE.
• Negotiate pricing, payment terms, contracts, SLAs, and commercial conditions within guidelines.
• Coordinate with operations, finance, procurement, and other functions to ensure smooth execution of client requirements.

Skills

Client meetings

Negotiations

Proposal & presentations

CRM proficiency

Market research

Relationship management

Business development

B2B sales

Education

Bachelor's degree in Business Administration, Marketing, Commerce, Logistics, or related field

Tools

CRM software

Job description

Commercial / Business Development Lead

Location: United Arab Emirates (UAE)

Level: Mid-Level

Experience: 5–7 Years

Employment Type: Full-Time

Department: Commercial / Business Development

Reports To: Commercial Manager / Head of Business Development

Languages Required: English & Arabic

Position Summary

We are seeking an experienced and results-driven Commercial / Business Development professional to drive business growth, develop strategic client relationships, and identify new commercial opportunities within the UAE logistics market.

The ideal candidate will have 5–7 years of relevant experience in business development, commercial operations, B2B sales, account management, or client management.

The role requires a proactive individual who is comfortable meeting clients across the UAE, understanding logistics and supply chain requirements, developing commercial proposals, negotiating pricing and service terms, and converting opportunities into sustainable and profitable business relationships.

Key Responsibilities

Business Development & Sales

• Identify, qualify, and develop new business opportunities within the UAE market.
• Develop and maintain a strong pipeline of prospective clients and commercial opportunities across relevant sectors.
• Conduct market research to identify customer needs, market trends, competitor activity, and growth opportunities.
• Generate leads through networking, referrals, industry events, direct outreach, professional networks, and existing business relationships.
• Build and execute business development plans aligned with revenue, margin, and growth targets.
• Convert qualified leads into new business while maintaining commercially sustainable margins.

Client Relationship Management

• Build and maintain strong, long-term relationships with existing and prospective corporate clients.
• Conduct regular client visits, face-to-face meetings, presentations, and commercial discussions across the UAE.
• Understand clients’ business requirements and propose suitable products, services, or solutions.
• Act as a key commercial point of contact for assigned clients and ensure timely resolution of commercial matters.
• Identify opportunities for account growth, cross-selling, upselling, and repeat business.
• Maintain a high level of customer satisfaction, engagement, and retention.

Commercial Management

• Prepare quotations, proposals, commercial offers, tenders, and presentations in coordination with relevant internal teams.
• Develop commercial solutions and pricing proposals based on client requirements, operational feasibility, and target margins.
• Negotiate pricing, payment terms, contracts, SLAs, and commercial conditions within approved company guidelines.
• Coordinate with operations, finance, procurement, and other functions to ensure smooth execution of client requirements.
• Monitor sales performance, revenue, margins, collections, and business development activities.
• Support contract negotiations and ensure commercial commitments are properly documented and communicated.
• Follow up on outstanding proposals, tenders, negotiations, and potential business opportunities.

Market & Competitor Analysis

• Monitor UAE market developments, industry trends, customer needs, and competitive activity.
• Identify emerging customer segments, business opportunities, and potential strategic partnerships.
• Develop an understanding of key UAE business hubs, commercial sectors, and market dynamics relevant to the company's services.
• Monitor competitor offerings, pricing trends, service models, and customer requirements.
• Provide management with regular updates on market conditions, client feedback, competitor activity, and business opportunities.

Reporting & Coordination

• Maintain accurate records of leads, opportunities, client interactions, proposals, tenders, and sales activities through CRM or company systems.
• Prepare regular business development and sales reports for management.
• Track progress against individual and departmental revenue, pipeline, and business development targets.
• Coordinate internally to ensure commitments made to clients are delivered effectively and on time.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, Commerce, Management, Logistics, Supply Chain, or a related field.
• 5–7 years of relevant experience in commercial, business development, B2B sales, account management, or a similar role.
• Prior experience in commercial, business development, B2B sales, account management, or a similar role is preferred.
• Proven track record of generating new business, managing client relationships, and achieving commercial targets.
• Experience dealing directly with corporate clients and decision-makers is highly preferred.
• Strong experience in client meetings, presentations, negotiations, tenders, proposals, and commercial discussions.
• Experience working with CRM systems and sales reporting tools.
• Good understanding of UAE business practices and the local commercial environment.
• UAE driving licence is preferred, particularly for a client-facing role requiring regular travel across the UAE.