Branch Operations & Service Excellence Lead

The National Insurance Company – Daman; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

The National Insurance Company – Daman is seeking a branch operations specialist to support efficient service delivery within the Abu Dhabi network. The role focuses on customer satisfaction, policy compliance, and optimizing processes to uphold health insurance service standards.

You will contribute to implementing customer service strategies, manage front-line teams, and promote digital services while ensuring adherence to company policies.

Qualifications

• Experience in customer service environments within financial services or health insurance is preferred.
• Ability to lead and develop branch teams to achieve service goals.
• Strong understanding of internal policies and regulatory requirements.

Responsibilities

• Support branch operations to improve efficiency and service quality.
• Help implement customer service strategies and monitor performance.
• Drive digital service adoption and ongoing process improvements.

Skills

Customer service

Team management

Policy compliance

Job description

The National Insurance Company – Daman is seeking a branch operations specialist to support efficient service delivery within the Abu Dhabi network. The role focuses on customer satisfaction, policy compliance, and optimizing processes to uphold health insurance service standards.

You will contribute to implementing customer service strategies, manage front-line teams, and promote digital services while ensuring adherence to company policies.