Branch Operations & Service Lead

Abu Dhabi Islamic Bank PJSC; Abu Dhabi; On-site; AED 134,000 - 179,000; Full time

Job summary

Abu Dhabi Islamic Bank PJSC in Abu Dhabi is seeking an Operations & Service officer at BR-Al Shamkha Branch to manage branch operations, ensure service delivery, and coordinate staff. You will work closely with tellers and sales staff to optimize customer experience and branch performance.

The role covers cash handling, transaction approvals, sales support, customer service, and adherence to ADIB policies, with emphasis on efficiency, risk controls, and service quality.

Qualifications

• Experience in bank branch operations and cash handling.
• Familiarity with Central Bank of UAE regulations.
• Strong written and spoken English.

Responsibilities

• Cash Vault dual control and cash handling.
• Approve daily transactions and overrides within limits.
• Manage branch cash and cash holding limits.
• Process and balance daily inward/outward clearing.
• Reconcile teller errors and discrepancies.
• Review and approve work processes and reports.
• Ensure customer transactions conform to ADIB policies.
• Sign on behalf of bank within assigned limit.
• Supervise operations for policy compliance.
• Conduct monthly vault cash checks and report exceptions.

Skills

Branch operations

Customer service

Policies & procedures

Regulatory knowledge

Communication skills

Job description

Abu Dhabi Islamic Bank PJSC in Abu Dhabi is seeking an Operations & Service officer at BR-Al Shamkha Branch to manage branch operations, ensure service delivery, and coordinate staff. You will work closely with tellers and sales staff to optimize customer experience and branch performance.

The role covers cash handling, transaction approvals, sales support, customer service, and adherence to ADIB policies, with emphasis on efficiency, risk controls, and service quality.