Branch Customer Experience Champion

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 40,000 - 56,000; Full time

Job summary

First Abu Dhabi Bank is seeking a Service Champion for an on-site branch role in Abu Dhabi, UAE. The candidate will deliver high-quality customer service, understand the purpose of each branch visit, resolve or direct requests, and assist customers with FAB's digital and self-service channels.

The role emphasizes accurate, secure, and compliant customer interactions, collaboration with branch staff, and lead generation opportunities within a banking environment.

Qualifications

• High school graduates with at least 2 years in a banking environment.
• Familiar with banking products and customer service principles.
• Maintains confidentiality and follows bank policies and procedures.

Responsibilities

• Welcome customers, understand their needs, and provide guidance on available services.
• Assist customers with deposits, withdrawals, and other branch transactions while ensuring accuracy.
• Guide customers to FAB’s digital and self-service channels when appropriate.
• Identify potential sales leads and support cross-selling while maintaining compliant interactions.

Skills

Customer service

Banking knowledge

Attention to detail

Education

High school diploma

Tools

Computer skills

Job description

First Abu Dhabi Bank is seeking a Service Champion for an on-site branch role in Abu Dhabi, UAE. The candidate will deliver high-quality customer service, understand the purpose of each branch visit, resolve or direct requests, and assist customers with FAB's digital and self-service channels.

The role emphasizes accurate, secure, and compliant customer interactions, collaboration with branch staff, and lead generation opportunities within a banking environment.