Customer Experience Ambassador - Abu Dhabi Branches

Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 260,000 - 380,000; Full time

Job summary

Abu Dhabi Islamic Bank is seeking a Customer Experience Manager in Abu Dhabi to lead the customer excellence program across branches. The role will partner with CEG leadership and area managers to elevate service standards, train frontline staff, and ensure consistent customer satisfaction.

The ideal candidate should have a Bachelor’s degree, strong English fluency, and a proactive, collaborative mindset, with willingness to travel across UAE branches. This is a full-time, on-site position.

Qualifications

• Bachelor's degree required
• Must be fluent in English
• Customer Centric Mentality
• Familiarity with bank systems, products and services especially in branches
• Ability to multi-task / address many issues simultaneously
• Team player
• Must be willing to travel to all areas in UAE
• Excellent in MS Office (Excel, PowerPoint, Word)

Responsibilities

• Support CEG Leadership with customer experience initiatives and improvement actions across branches.
• Collaborate with CEG and area managers to raise service levels and provide detailed issue reports with recommended solutions.
• Monitor branch performance against ADIB service standards and address gaps with problem-solving approaches.
• Educate frontline staff on mystery shopper results and service standards; synthesize feedback into actions.
• Investigate staff attitude complaints and report findings with recommendations to CEG and area managers.
• Communicate with branches, track service issues, and propose action plans with rollout in coordination with managers.

Skills

Customer experience

Leadership

Communication

Multitasking

Team player

MS Office

Education

Bachelor's degree

Job description

Abu Dhabi Islamic Bank is seeking a Customer Experience Manager in Abu Dhabi to lead the customer excellence program across branches. The role will partner with CEG leadership and area managers to elevate service standards, train frontline staff, and ensure consistent customer satisfaction.

The ideal candidate should have a Bachelor’s degree, strong English fluency, and a proactive, collaborative mindset, with willingness to travel across UAE branches. This is a full-time, on-site position.