BPO Executive

A Group; Dubai; On-site; AED 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary package

Visa and benefits as per UAE Labor Law

Paid training and career development

Career growth opportunities

Friendly and professional work environment

Job summary

A Group in Dubai is seeking a BPO Executive responsible for handling customer interactions via phone, email, or chat. The role requires excellent communication skills and the ability to resolve customer inquiries effectively.

This full-time position offers competitive salary, benefits as per UAE Labor Law, and opportunities for professional growth in a friendly work environment.

Qualifications

• Freshers can apply.
• Excellent communication and interpersonal skills required.
• Basic computer knowledge and typing skills essential.

Responsibilities

• Handle inbound and outbound customer calls.
• Respond to customer inquiries via phone, email, or chat.
• Resolve customer concerns in a professional and timely manner.
• Maintain accurate customer records and update system information.
• Follow company procedures and quality standards.
• Escalate complex issues to the appropriate department.
• Meet daily productivity and customer service targets.
• Deliver a positive customer experience during every interaction.

Skills

Excellent communication and interpersonal skills

Basic computer knowledge and typing skills

Strong problem-solving and customer service skills

Ability to work in a fast-paced environment

Job description

Job Overview

The BPO Executive will be responsible for handling customer interactions through phone, email, or chat, resolving inquiries, and ensuring a high level of customer satisfaction while meeting company performance standards.

Job Responsibilities

• Handle inbound and outbound customer calls
• Respond to customer inquiries via phone, email, or chat
• Resolve customer concerns in a professional and timely manner
• Maintain accurate customer records and update system information
• Follow company procedures and quality standards
• Escalate complex issues to the appropriate department
• Meet daily productivity and customer service targets
• Deliver a positive customer experience during every interaction

Requirements

• Freshers can apply
• Excellent communication and interpersonal skills
• Basic computer knowledge and typing skills
• Ability to work in a fast-paced environment
• Strong problem-solving and customer service skillsWillingness to work flexible shifts if required

What We Offer

• Competitive salary package
• Visa and benefits as per UAE Labor Law
• Paid training and career development
• Career growth opportunities
• Friendly and professional work environment

Job Details

Position: BPO Executive

Employment Type: Full-Time

Location: UAE