Boutique Marketing & Client Experience Lead

cc; Abu Dhabi; On-site; AED 100,000 - 160,000; Full time

Job summary

cc seeks a Client Marketing Specialist based in Abu Dhabi to grow client knowledge and drive the boutique’s relationships. You will own CRM activities, analyze client data, and transform insights into compelling reports and actions across the boutique and regional teams.

You will collaborate with the Boutique Director, Fashion Advisors, and CRM teams to deliver personalized client experiences, events, and targeted communications that reinforce the House of Luxury position.

Qualifications

• Minimum 5 years in operational marketing, CRM or client experience projects.
• Experience in fashion or luxury retail preferred.
• Strong analytical mindset and attention to detail.
• Excellent communication and leadership skills.

Responsibilities

• Set up and monitor client analysis regularly.
• (Ensure quality of client database: capture, cleanse, extract data).
• Regularly report results to Boutique Director and share market insights on trends and clients.
• Transform data into PowerPoint reports and visual insights to drive clienteling strategies.
• Develop yearly CRM objectives with the Boutique Director in coordination with CRM & Digital teams.
• Follow individual performance with Fashion Advisors and share CRM tools and guidelines.
• Coordinate and follow up on client complaints and create action plans to improve service levels.
• Organize personalized services and events (birthdays, gifts, private appointments) by client segment.
• Be the main contact of the Fashion team ME/India for boutique events.

Skills

Experience in marketing

CRM and client experience

Leadership & communication

Analytical mindset

English plus Arabic (a plus)

Tools

PowerPoint

CRM software

Job description

cc seeks a Client Marketing Specialist based in Abu Dhabi to grow client knowledge and drive the boutique’s relationships. You will own CRM activities, analyze client data, and transform insights into compelling reports and actions across the boutique and regional teams.

You will collaborate with the Boutique Director, Fashion Advisors, and CRM teams to deliver personalized client experiences, events, and targeted communications that reinforce the House of Luxury position.