CRM Manager The Grove Boutique Abu Dhabi

Christian Dior Couture; Abu Dhabi; On-site; AED 279,000 - 446,000; Full time

Job summary

Christian Dior Couture in Abu Dhabi seeks a CRM Manager to lead customer relationship management, aiming to boost satisfaction and loyalty while delivering the luxurious Dior experience.

You will develop CRM KPI reports, collaborate with internal partners, train boutique teams, organize sessions, and support events in the Middle East to maximize client value. The ideal candidate has 5+ years in CRM/Marketing with strong analytical and communication skills.

Qualifications

• Bachelor’s degree or diploma in Business Administration or Marketing.
• Minimum of 5 years’ experience in CRM/Marketing.
• Strong analytical skills.
• Outstanding communication skills.
• Can work on his own and within a team.
• Inspiring and legitimate.
• Good customer service skills.
• Accurate and pays attention to details.
• Identifies new and better approaches to work processes and applies them.

Responsibilities

• Develop and generate CRM KPI reports to help stores meet goals on a weekly/monthly basis.
• Collaborate with internal partners for different reporting and analysis needs.
• Contact Clients directly for feedback.
• Train and coach, the Boutique team on customer relationship.
• Organize training sessions.
• Monitor the results of the actions and update the database accordingly.
• Support the team in offering an extra-mile service to our top clients in order to retain them.
• Help teammates build customer loyalty and maximizing it in order to create foot flow in-store.
• Distribute high potential prospects to the sales team with objectives to achieve.
• Maximize the top client’s potential on high value items, special orders and pre-selling.
• Support instore event (Pop ups, Pop ins, OTOs …)
• Support Regional Marketing team in all CRM & event activities in Middle East.

Skills

Analytical skills

Communication skills

Teamwork

Customer service

Attention to detail

Policy knowledge

Process improvement

Education

Bachelor’s degree/Diploma in Business Administration/Marketing

Job description

Position

The CRM Manager will be responsible for Dior’s Customer Relationship Management in order to build customer satisfaction, loyalty and participate in offering the most luxurious experience

Job responsibilities

• Develop and generate CRM KPI reports to help stores meet goals on a weekly/monthly basis.
• Collaborate with internal partners for different reporting and analysis needs.
• Contact Clients directly for feedback.
• Train and coach, the Boutique team on customer relationship.
• Organize training sessions.
• Monitor the results of the actions and update the database accordingly.
• Support the team in offering an extra-mile service to our top clients in order to retain them.
• Help teammates build customer loyalty and maximizing it in order to create foot flow in-store.
• Distribute high potential prospects to the sales team with objectives to achieve.
• Maximize the top client’s potential on high value items, special orders and pre-selling.
• Support instore event (Pop ups, Pop ins, OTOs …)
• Support the Regional Marketing team in all CRM & event activities in Middle East.

Profile

• Bachelor’s degree/Diploma in Business Administration/Marketing.
• Minimum of 5 years’ experience in a relevant position in CRM/Marketing.
• Strong analytical skills.
• Outstanding communication skills.
• Can work on his own and within a team.
• Inspiring and legitimate.
• Good customer service skills.
• Accurate and pays attention to details.
• Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks.
• Identifies new and better approaches to work processes and incorporates same in own work.