Boilers Field Service Engineer - Dubai (Hybrid)

Carrier; Dubai; Hybrid; AED 70,000 - 110,000; Full time

Job summary

Viessmann Middle East is seeking an experienced Technical Service Engineer - Boilers to join our UAE team. You will troubleshoot, commission, maintain, and repair heating and hot water systems, providing on-site and remote support to customers, contractors, and installers.

The role requires strong customer service, technical expertise, and the ability to work independently in field environments. Travel within the UAE and standby duties may be required, with a focus on safety and quality in all

Qualifications

• Minimum 5 years of relevant field service experience.
• Experience with boilers and hot water systems.
• Experience with steam boilers and heat pump systems preferred.
• Ability to read/interprete technical drawings, wiring diagrams, schematics, and product documentation.
• Valid UAE driving license.

Responsibilities

• Provide technical support remotely and on-site to customers, contractors, installers, and partners.
• Respond to service requests, diagnose issues, and perform troubleshooting.
• Carry out start-up, commissioning, testing, and handover of installed systems per Viessmann standards.
• Perform service, repair, preventive maintenance, inspection and troubleshooting.
• Manage warranty cases and related service activities.
• Prepare service documentation (site reports, commissioning records, etc.).
• Develop and deliver technical training for contractors, installers, service partners, and customers.
• Assist with spare parts quotations, service proposals, and maintenance offerings.
• Participate in standby and emergency rotations as required.
• Maintain tools, equipment, and vehicles in safe condition.
• Continuously develop technical knowledge through training and self-study.
• Support continuous improvement within Technical Service.

Skills

Customer-service orientation

Communication skills

Problem-solving abilities

Independent work

Documentation skills

Education

Technical vocational qualification, diploma, or equivalent technical education

Job description

Viessmann Middle East is seeking an experienced Technical Service Engineer - Boilers to join our UAE team. You will troubleshoot, commission, maintain, and repair heating and hot water systems, providing on-site and remote support to customers, contractors, and installers.

The role requires strong customer service, technical expertise, and the ability to work independently in field environments. Travel within the UAE and standby duties may be required, with a focus on safety and quality in all