Bilingual Owner Relations Coordinator — Mandarin/English

NOX

Dubai

On-site

AED 60,000 - 90,000

Full time

14 days+

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Job summary

NOX is seeking an Owner Relations Coordinator to act as the main contact for Chinese property owners across the Nox & Unlock portfolio. You will manage owner communication, contracts and renewals, and support Finance and the Head of Operations with service charge and payout reporting.

This role requires bilingual communication in Chinese and English and a client-focused, detail-driven approach. You will build strong owner relationships, maintain accurate records in CRM and property management

Qualifications

Mandarin Chinese and English fluency with strong written and verbal communications.

Responsibilities

Act as the main contact for Chinese property owners, handling inquiries professionally within agreed response times.
Build and maintain strong, long-term owner relationships through proactive bilingual communication.
Prepare, review and maintain owner contracts, renewals and amendments with accuracy.
Monitor renewal dates, keep records, and flag required actions ahead of deadlines.
Support the Head of Operations in identifying at-risk owners and retention actions.
Assist Finance and Head of Operations in preparing owner payout and service charge reports.
Explain statements and contract terms clearly to Chinese-speaking owners, translating as needed.
Maintain up-to-date owner records across CRM and property management systems.
Coordinate with Finance, Operations and internal teams to resolve owner issues promptly.