Client Support Executive

Frank Porter Vacation Homes Rental LLC; Dubai; On-site; AED 70,000 - 120,000; Full time

Job summary

Frank Porter Vacation Homes Rental LLC in Dubai is seeking a client support specialist to manage owner communications and coordinate onboarding procedures. The role focuses on timely replies, access details, and documentation for guest stays.

The position involves monitoring the support inbox, following up on requests, and collaborating with Accounts, Operations, Maintenance, and Communications teams to resolve issues and maintain strong owner relationships.

Qualifications

• Excellent written and verbal communication skills.
• Strong follow-up, coordination, and problem-solving abilities.
• Good organizational skills and attention to detail.
• Ability to manage multiple requests and maintain professional owner relationships.

Responsibilities

• Manage owner communication and ensure timely responses to queries and requests.
• Review upcoming owner stays and check-ins, ensuring access details and required guest documentation are in place.
• Conduct welcome calls for new owners and explain onboarding procedures and payout timelines.
• Monitor the support inbox, follow up on pending requests, and coordinate with Accounts, Operations, Maintenance, and Communications teams.
• Track owner conversations, pending actions, approvals, and improvement requests in the Support Tracker.
• Handle owner cancellation requests, review contractual terms, and explore retention opportunities.
• Review and communicate maintenance quotations and improvement proposals to owners.
• Assist with owner payout queries and lift unresolved or urgent issues to the relevant teams.

Skills

Communication

Coordination

Problem-solving

Organizational skills

Attention to detail

Job description

• Manage owner communication and ensure timely responses to queries and requests.

• Review upcoming owner stays and check-ins, ensuring access details and required guest documentation are in place.

• Conduct welcome calls for new owners and explain onboarding procedures and payout timelines.

• Monitor the support inbox, follow up on pending requests, and coordinate with Accounts, Operations, Maintenance, and Communications teams.

• Track owner conversations, pending actions, approvals, and improvement requests in the Support Tracker.

• Handle owner cancellation requests, review contractual terms, and explore retention opportunities.

• Review and communicate maintenance quotations and improvement proposals to owners.

• Assist with owner payout queries and lift unresolved or urgent issues to the relevant teams.

Desired Candidate Profile

• Minimum 3 years of experience in client support, customer service, hospitality, real estate, or property management.

• Excellent written and verbal communication skills.

• Strong follow-up, coordination, and problem-solving abilities.

• Good organizational skills and attention to detail.

• Ability to manage multiple requests and maintain professional owner relationships.