Owner Relations Coordinator - Chinese Speaking

NOX; Dubai; In loco; AED 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

NOX is seeking an Owner Relations Coordinator to act as the main contact for Chinese property owners across the Nox & Unlock portfolio. You will manage owner communication, contracts and renewals, and support Finance and the Head of Operations with service charge and payout reporting.

This role requires bilingual communication in Chinese and English and a client-focused, detail-driven approach. You will build strong owner relationships, maintain accurate records in CRM and property management

Competenze

• Mandarin Chinese and English fluency with strong written and verbal communications.

Mansioni

• Act as the main contact for Chinese property owners, handling inquiries professionally within agreed response times.
• Build and maintain strong, long-term owner relationships through proactive bilingual communication.
• Prepare, review and maintain owner contracts, renewals and amendments with accuracy.
• Monitor renewal dates, keep records, and flag required actions ahead of deadlines.
• Support the Head of Operations in identifying at-risk owners and retention actions.
• Assist Finance and Head of Operations in preparing owner payout and service charge reports.
• Explain statements and contract terms clearly to Chinese-speaking owners, translating as needed.
• Maintain up-to-date owner records across CRM and property management systems.
• Coordinate with Finance, Operations and internal teams to resolve owner issues promptly.

Conoscenze

Bilingual Chinese/English

Excel skills

CRM usage

Organisational skills

Attention to detail

Strumenti

Excel

CRM software

Descrizione del lavoro

We are looking for a Owner Relations Coordinator to be the main point of contact for Chinese property owners across the Nox & Unlock portfolio. You will manage owner communication, contracts and renewals, and support Finance and the Head of Operations with service charge and payout reporting. This is a relationship-focused, detail-driven role suited to someone who understands UAE holiday home operations and can build trust with owners through clear, professional communication in both Chinese and English.

Key Responsibilities

• Act as the main point of contact for Chinese property owners, handling enquiries, requests and concerns professionally and within agreed response times.
• Build and maintain strong, long-term owner relationships through regular, proactive communication in Chinese and English.
• Prepare, review and maintain owner contracts, renewals and amendments, ensuring all agreed terms and conditions are accurately reflected.
• Monitor contract scenarios and renewal dates, keeping accurate records and flagging required actions ahead of deadlines.
• Support the Head of Operations in identifying owners at risk of non-renewal, understanding the reasons and assisting with retention actions.
• Assist Finance and the Head of Operations in preparing owner payout and service charge reports.
• Explain statements, contract terms and operational updates clearly to Chinese-speaking owners, translating where needed.
• Maintain accurate, up to date owner records and correspondence across the CRM and property management systems.
• Coordinate with Finance, Operations and other internal teams to resolve owner issues quickly and to standard.
• Support the wider administrative needs of the owner relations function, including filing, reporting and process documentation.

What We're Looking For

• Fluent in Chinese (Mandarin) and English, with strong verbal and written communication skills in both.
• At least 1 year of experience in the UAE holiday home or short-term rental sector, ideally in owner relations, client services or property administration.
• Strong Excel skills for preparing and maintaining payout, service charge and owner reports.
• Ability to prepare, review and maintain owner contracts with a high level of accuracy.
• Customer and owner focused, with a professional, patient and solutions-driven approach.
• Strong organisational skills, with the ability to manage multiple owner cases and deadlines at the same time.
• Proficient in Microsoft Office (Excel and Outlook) and comfortable working in CRM or property management systems.
• Working knowledge of UAE holiday home processes, such as DTCM permits and Ejari, is an advantage.

What We Offer

• The opportunity to own relationships with a key international owner segment within a growing holiday homes portfolio.
• Eligibility for a performance-linked incentive scheme.
• A fast-paced, high-standards environment with exposure to the wider group.