Bilingual Arabic-English Contact Center Agent (Multichannel)

Talent One Solutions; Abu Dhabi; On-site; AED 45,000 - 67,000; Full time

Job summary

Talent One Solutions is seeking a Contact Center Agent in Al Ain, UAE, fluent in Arabic and English to deliver service across voice and digital channels.

The role involves handling calls, emails, chats, and WhatsApp inquiries, managing appointments, and maintaining CRM records while meeting quality and customer-satisfaction targets. Associates with strong communication skills and the ability to work under pressure are encouraged to apply.

Qualifications

• Fluency in spoken and written Arabic and English is mandatory.
• High school diploma; bachelor's degree preferred.
• At least one year of customer service or contact center experience preferred.
• Strong communication, listening, typing, computer, and problem-solving skills.
• Ability to manage situations professionally and work under pressure.

Responsibilities

• Handle inbound and outbound calls, emails, chats, and WhatsApp inquiries.
• Book, amend, cancel, and follow up on appointments.
• Provide service information, resolve inquiries, and escalate when needed.
• Maintain CRM records and protect confidentiality.
• Meet quality, attendance, productivity, handling time, and customer satisfaction targets.

Skills

Bilingual Arabic & English

Communication skills

Typing skills

Problem-solving

Education

High school diploma

Bachelor's degree (preferred)

Tools

CRM software

Job description

Talent One Solutions is seeking a Contact Center Agent in Al Ain, UAE, fluent in Arabic and English to deliver service across voice and digital channels.

The role involves handling calls, emails, chats, and WhatsApp inquiries, managing appointments, and maintaining CRM records while meeting quality and customer-satisfaction targets. Associates with strong communication skills and the ability to work under pressure are encouraged to apply.