Bespoke Jewellery Experience Lead

Confidential Company; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

Confidential Company seeks an Order Management Coordinator in Dubai to oversee the end-to-end bespoke order lifecycle from enquiry to delivery, translating customer requirements into clear design briefs for internal teams. You will coordinate with manufacturing to track timelines and ensure flawless documentation and communication logs throughout the order process.

As the primary contact for clients, you will deliver timely updates, manage expectations, and maintain exceptional service standards

Qualifications

• Education in Jewellery Design or related design field is mandatory.
• Strong customer relationship management and communication skills are essential.
• Ability to coordinate with multiple stakeholders across design, production, and retail teams.
• Experience handling bespoke jewellery orders and high-value clientele.
• Proficiency in MS Excel and CRM/ERP systems for order tracking and documentation.

Responsibilities

• Oversee the complete bespoke order lifecycle from enquiry to delivery.
• Translate customer requirements into design briefs for internal teams.
• Coordinate with manufacturing units to track production timelines and resolve bottlenecks.

Skills

Customer relationship management

Communication

Stakeholder coordination

MS Excel

CRM / ERP systems

Education

Graduate in Jewellery Design or related design discipline

Tools

MS Excel

CRM / ERP systems

Job description

Confidential Company seeks an Order Management Coordinator in Dubai to oversee the end-to-end bespoke order lifecycle from enquiry to delivery, translating customer requirements into clear design briefs for internal teams. You will coordinate with manufacturing to track timelines and ensure flawless documentation and communication logs throughout the order process.

As the primary contact for clients, you will deliver timely updates, manage expectations, and maintain exceptional service standards