Jewellery Bespoke Coordinator

Malabar Gold Llc; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Malabar Gold Llc in Dubai invites a seasoned professional to manage the end-to-end bespoke jewellery order lifecycle. You will translate client requirements into clear design briefs and coordinate with manufacturing, design, and logistics to ensure timely delivery.

Responsibilities include maintaining thorough documentation, serving as the primary client contact, and training store teams on bespoke processes to sustain exceptional service and repeat business.

Qualifications

• 3–8 years of experience in bespoke jewellery, luxury retail, jewellery design coordination, or client servicing.
• Excellent customer relationship management and stakeholder coordination.
• Strong knowledge of gold jewellery, diamonds, gemstones, and custom jewellery development processes.

Responsibilities

• Manage end-to-end bespoke order lifecycle from enquiry to delivery.
• Translate client requirements into design briefs for internal teams.
• Coordinate with manufacturing units to track production timelines and resolve bottlenecks.
• Maintain documentation, approvals, and communication logs for each order.
• Serve as primary contact for customers throughout the bespoke journey and manage expectations.
• Collaborate with designers, craftsmen, logistics teams, and store staff to ensure workflow efficiency.
• Train retail teams on bespoke order collection, documentation, and communication.

Skills

Jewellery design

Client servicing

CRM/ERP systems

Stakeholder coordination

MS Excel

Attention to detail

Problem solving

Education

Jewellery Design

Fashion Design

Accessory Design

Product Design

Tools

CRM/ERP systems

MS Excel

Job description

Role & responsibilities

Order Management & Coordination

• Ensure smooth handling of the complete bespoke order lifecycle from enquiry to delivery.
• Translate customer requirements into clear design briefs for internal design teams.
• Coordinate with manufacturing units to track production timelines and resolve bottlenecks.
• Maintain accurate documentation, approvals, and communication logs for each order.

Customer Experience & Relationship Management:

• Serve as the primary point of contact for customers throughout the bespoke journey.
• Provide timely updates, manage expectations, and ensure exceptional service standards.
• Conduct consultations to understand customer preferences, budgets, and design inspirations.
• Ensure final product delivery meets or exceeds customer expectations and brand standards.

Cross-Functional Collaboration:

• Liaise with designers, craftsmen, logistics teams, and store staff to ensure workflow efficiency.
• Facilitate design reviews, approvals, and modifications based on customer feedback.
• Coordinate with logistics for safe and timely movement of high-value pieces.
• Ensure all stakeholders adhere to bespoke process guidelines and timelines.

Quality Assurance & Compliance:

• Oversee quality checks at key production stages to ensure adherence to design specifications.
• Validate final product craftsmanship, materials, and finishing before customer handover.
• Ensure compliance with brand standards, safety protocols, and documentation requirements.
• Identify recurring quality issues and collaborate with teams to implement corrective actions.

Retail Team Training & Capability Building:

• Train retail teams on bespoke order collection, documentation, and customer communication.
• Develop and share SOPs, checklists, and workflow guidelines for in-store bespoke handling.
• Support stores in managing complex bespoke enquiries and escalations.
• Monitor store performance in bespoke order handling and recommend improvements.

Strengthen After-Sales & Repeat Bespoke Orders:

• Follow up after delivery with care tips, appreciation notes, and invitations for future custom projects.
• Encourage clients to redesign old jewellery piecesan easy way to generate repeat bespoke business.
• Build a small VIP list of bespoke clients and offer them early access to new design concepts.
• To build and grow the bespoke business by driving defined sales targets, ensuring profitable operations, and consistently attracting new high-value clients

Preferred candidate profile

• Graduate in Jewellery Design, Fashion Design, Accessory Design, Product Design, or a related design discipline.
• 3-8 years of experience in bespoke jewellery, luxury retail, jewellery design coordination, or client servicing.
• Strong knowledge of gold jewellery, diamonds, gemstones, and custom jewellery development processes.
• Excellent customer relationship management, communication, and stakeholder coordination skills.
• Experience in handling bespoke/custom jewellery orders and high-value clientele.
• Proficient in MS Excel and CRM/ERP systems.
• Strong attention to detail, problem-solving skills, and a customer-centric approach.

Mandatory Requirement: Candidate must have completed education in a design-related field, preferably Jewellery Design or a relevant design specialization