Bellman

The Lana, Dubai - Dorchester Collection; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Competitive salary package

World-class development opportunities

Complimentary stays with breakfast in

50% off at bars and restaurants within

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Company provided transportation to and

Uniform provided with complimentarylau

Service Charge

Job summary

The Lana, Dubai - Dorchester Collection is seeking a Bellman to deliver exceptional guest experiences in a luxury setting. You will greet guests on arrival, assist with luggage and provide local knowledge to enhance their stay.

Fluency in English, strong customer service, and a polished presentation are essential. The role includes day and night shifts, uniform provided, and access to our learning programs to grow as a legend in the Dorchester Collection.

Qualifications

• Fluency in English and strong customer service skills.
• Professional presentation and grooming.
• Ability to work flexible day/night shifts as required.

Responsibilities

• Greet guests on arrival and ensure a welcoming experience.
• Assist guests with luggage and provide transport around the city.
• Provide information about hotel facilities and local area to enhance stays.
• Support luggage porters, doorman, and drivers to maintain seamless service.
• Demonstrate Dorchester Collection values in daily interactions.

Skills

Communication skills

Customer service

English proficiency

Job description

Job Description:

Hotel

The Lana

Division & Department

Rooms - Bell Desk

Job Title

Bellman

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Bellman you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What You'll Get

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What You'll Do

• You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience.
• You will be responsible for greeting guests as they arrive for their stay, making them feel at home, to ensure our guests receive nothing but the best experience
• You’ll also assist guests during their stay, helping with luggage, providing transport around the city, and communicate your expert knowledge on the hotel facilities and local area.
• You will support the other luggage porters and doorman and drivers to make sure the guest experience is flawless.
• You will show flexibility working during the day and during the night shift depending on operational needs in order to provide seamless service to our guests.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Bellman, you’ll have the opportunity to bring these to life and continue to create our legacy.

What You'll Bring

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent for greeting guests and building relationships with them
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service and business ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• You will be excellent presented at all times.

Position location

Job Location

United Arab Emirates

Location

Dubai

Requirements: